Eric Swavley Email & Phone Number

Hemel Hempstead, England, United Kingdom

Hemel Hempstead, England, United Kingdom

London, England, United Kingdom

Key Responsibilities↪ Composing and producing licensed music for international brands and advertising agencies.↪ Management and day-to-day running of own business. ↪ Strategic & creative thinking including developing new and exciting ways to encourage engagement and increase growth. ↪ Project Management - ensuring that projects are delivered on schedule and meeting client expectations.↪ Networking and Stakeholder Management - connecting with various A&R representatives while continuing to develop strong relationships and reaching out to new potential industry clients. Implementing and customising all-digital infrastructure - Website design, Google Workspace.Major Projects & Accomplishments🎯 Partnering with Marmoset Music.🎯 Multiple brand sync placements. ▪️Ford Motors ▪️Verizon ▪️The PGA ▪️EA Sports ▪️Sea World ▪️Snap inc.🎯 Running various digital advert campaigns with achievements of ▪️8.8 Million Impressions ▪️3.9 Million in Reach ▪️4.6K Engagement🎯 Increased traffic and engagement resulted in a 5500% increase in Spotify followers.

Portland, Oregon, United States

Cambridge, United Kingdom

Key Responsibilities↪Responsible for maintaining customers’ trust in the Apple product through hands-on troubleshooting, repair and resolution.↪Working swiftly to resolve customer issues whilst always maintaining the highest levels of customer service. ↪Achieving daily, weekly and monthly sales KPIs.↪Managing and training junior store employees to ensure team targets are achieved. ↪Conducting new staff inductions.↪Technical repairs of iOS modular devices and Macintosh computers. ↪Maintaining up-to-date technical knowledge of Mac and iOS software and operating systems.Accomplishments🎯Leadership Experience - Executing the day to day running of the Genius Bar ▪️Liaising with senior leadership, resulting in a deeper understanding of store KPIs. ▪️Communicating targets to the wider team through morning briefings. ▪️Managing the Genius Bar appointment system, resulting in customers being assisted within 5mins of arrival

Cambridge, England, United Kingdom

Brisbane, Australia

Key Responsibilities↪ Performing electrical repairs on gaming consoles.↪ Keeping to repair time frames.↪ Communicating and managing expectations with customers' repairs.

Brisbane, Australia

Key Responsibilities:↪ Customer Service of a predominately day to day direct customer interaction↪ Consultation on repair and replacement options for customers as well as facilitatingcheckups and follow up appointments.↪ Technical advising on customer queries and other issues.↪ Achieving Sales KPIs in the requisite timeframe and training junior staff to worktowards similar sales goals.↪ Management of Digital Appointment System↪ Triage and repair of Apple products and iOS software.↪ Provided Customer Training for all standard Apple applications and assisted withtechnical processes such as resets, setups etc ↪ Technical Repairs of iOS modular devices.Accomplishments🎯Apple Mentor - This role entailed running workshops and one-to-one sessions with all team members to ensure knowledge of all Apple operations and procedures.

Diploma Of Sound Production, Sound Production And Emp

Activities and Societies: SAE Student Council Representative.

Salesforce Administrator Certification, Crm

Diploma Of Youth Work, Youth Work, Completed