Eric Van Email & Phone Number

Boston, Ma, Us

Developer on a squad focused on developing enhancements for Salesforce and external facing endpoints in order to reduce operational time for our customer facing service associates.- Created Java applications to ingest and process new customer data into AWS using Batch, Lambda, SQS, and S3 as part of a modernization effort that cut operational costs by 10%- Developed an identity verification platform in Angular that increased compliance and reduced the time to verify a customer's identity by 20%- Onboarded new groups to and developed customizations and integrations with Salesforce using Apex, LWC, and Java Spring to reduce cycle time on average by 24%

Richardson, Texas, Us

Developer on a team that focused on the automation and monitoring of the university’s IT systems.- Developed an API and respective front end using Python, Django, HTML, CSS, and JS in order to expose metrics that helped leadership and end users see the statuses of our systems, increasing visibility and reducing call center calls volumes during major incidents by 5%- Developed automation scripts using Ansible, Bash, and Python in order to automate system and application update processes, reducing manual processes by 70%

Richardson, Texas, Us

- Onboarded new hires- Managed issue requests via a various number of inbound sources, such as phone calls, emails, and webchats- Communicated across multiple teams in order to properly relay major, developing issues- Created and maintained web pages for public and internal use- Developed scripts using Python to automate manual processes

Boston, Ma, Us

- Worked on the consumer facing trading platform to develop a better end user experience to improve clarity on option trading