Eric Haake Email and Phone Number
Eric Haake work email
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Eric Haake personal email
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I am a Technical Support Team Lead in the Information and Communication Technologies Department at the Shawnee Mission School District. A highly motivated professional with experience working with various operating systems. Experience creating and maintaining custom Windows images via Microsoft Deployment Toolkit. PC and Apple hardware installation, management and repair. Excellent written and verbal communication skills with highly technical personel and clients at all levels. Proven project management skills to achieve success with complex projects with aggressive timelines. I supervise and lead a team of eight 2nd level and 3rd level Technical Support Analysts. We provide technical support to 11 secondary level schools and 6 district buildings. My team supports close to 14,000 staff members and students with 1:1 MacBooks and iPads. We also support approximately 800 Windows stations, roughly 700 iMacs,and classroom audio/visual systems. In addition, we support countless district applications and platforms.
Shawnee Mission School District
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- 2079
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Technical Support Team LeadShawnee Mission School District Dec 2016 - PresentAs Team Lead, I am responsible for the supervision of the support functions of a team of eight 2nd and 3rd level Technical Support Analysts. I assist in documenting standard policies/procedures and monitoring conformance. I serve as a project manager for district technology projects and coordinate the activities of support.
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Technical Support Analyst IiiShawnee Mission School District May 2016 - Dec 2016*Support and mentor the Technical Support Analysts I and II, while serving as point of contact between technical field support and other ICT groups*Perform advanced component level hardware assessment and repair of the district’s 1:1 initiative devices*Provide second tier troubleshooting, installation, and configuration of district applications and hardware*Coordinate projects and create documentation for training and educational purposes*Maintain professional relationships and communication with district personnel, vendors, and patrons
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Network Analyst IShawnee Mission School District Jun 2014 - May 2016Shawnee Mission School District*Primary point of contact for all district supported applications and hardware platforms*Assist computer end users with installations, upgrades and usage of computer hardware and software applications on Microsoft and Apple computers and tablets*Analyze, diagnose, troubleshoot, repair, and configure computers, printers, and tablets*Document incidents and resolutions*Research problems, identify alternatives and recommend solutions*Maintain quality working relationships and communication with district personnel
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Workstation Support AssociateUniversity Of Nebraska–Lincoln Mar 2011 - May 2014Nebraska Center For Virology* Effectively plan, install, configure, and optimize Microsoft Servers* Manage building wide asset acquisition and disposal processes* Implemented, configured, and monitor a backup system* Manage, install, troubleshoot, repair, and upgrade computers, servers, audio/video equipment, scientific machines, printers, tablets, and mobile devices* Performed all levels of hardware and software systems support for 200 computers and 50 printers* Design, maintain, and manage the website incorporating data, pictures, videos for UNL’s flagship research facility -
Computer TechnicianBlackburn Technologies Sep 2006 - Dec 2010Beatrice, Ne* Provided top-tier level of customer service* Diagnose, troubleshoot, and resolve technical issues * On-site and off-site computer and network troubleshooting* Setup and configure home and small business networks* Home audio system installations* Dell Premium seller: Computer hardware and software sales
Eric Haake Skills
Eric Haake Education Details
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Computer Information Technology
Frequently Asked Questions about Eric Haake
What company does Eric Haake work for?
Eric Haake works for Shawnee Mission School District
What is Eric Haake's role at the current company?
Eric Haake's current role is Technical Support Team Lead at Shawnee Mission School District.
What is Eric Haake's email address?
Eric Haake's email address is eh****@****ail.com
What schools did Eric Haake attend?
Eric Haake attended Southeast Community College.
What skills is Eric Haake known for?
Eric Haake has skills like Computer Hardware, Troubleshooting, Technical Support, Desktop Support Management, Help Desk Support, Windows 7, Networking, It Management, Customer Service, Software Installation, It Hardware Support, Windows Server.
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Eric S. Haake
Kansas City Metropolitan Area6macquarie.com, huntington.com, comcast.net, rts.com, z57.com, mcpc.com2 +1.212.XXXXXXXX
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Eric Haake
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3affloans.com, alcoa.com, ysu.edu
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