Eric Thomas Email & Phone Number

Thane, MH, IN

Bhubaneswar, Odisha, India

Jaipur, Rajasthan, India

Mumbai

• Prepared pricing strategies for current customers to enhance sales by and increase profitability by helping customers take 3 year plans instead of single year plans and by explaining the vision and broad perspective of.
• Not overselling to a customer who doesn’t need the product for a long run
• Set and exceeded inside sales goals by 5x from the first month, establishing ambitious targets and motivating sales representatives
• Updated accounts and maintained long-term relationships with clients
• Scheduled and led department staff meetings, workshops and functions to encourage and inspire staff
• Worked closely with marketing, tech and accounts to promote products and marketing campaigns

Mumbai, Maharashtra, India

• Business Development Associate:Took responsibility to be the top contributor by contributing 17-23% for my team in terms of revenue and for myself and my colleagues by helping them closing sales 6-7 worth Rs 1.5L and.
• Hands on approach in a door to door field sales venture with up to 9 home visits/week with 15% conversion rate across Mumbai region
• Entered the top 10 charts(Sales above Rs 2.5L/weekly) in the Mumbai region 3 times in a super competitive environment of 300-350 executives

India

• Employed comprehensive benchmarks to establish and monitor customer service standards
• Addressed on average 30 inbound customer calls on a normal day with an average call time of 9.27 mins
• Been in the top 20 consistently for upselling throughout the tenure
• Helped an 89 year old customer who was really struggling with her bill and why it was so high helped her reduce the bill by 40%
• Had a conversion ratio of 12-15% on upselling
• Conducted surveys to determine customer opinion of products and services with an NPS score of 88% out of an average of 15 surveys received throughout the month