Eric Thuillier Email & Phone Number

Dubai, United Arab Emirates

Amadeus Nevio - Airline Retailing Program (Offer and Order transformation) - Delivery Stream Lead: Departure Control, Disruption and Seating Management Systems

Dubai, United Arab Emirates

- Manage a wide portfolio of solutions in airline operations and digital merchandising business domains- Work closely with the Central Product Management Team to define and support the vision of the product portfolio- Collaborate in the definition of the short, medium, and long-term product roadmap in coordination with the R&D organization- Drive the redesign of existing products and the launch of new product concepts in line with the customers’ needs- Build a close relationship… Show more - Manage a wide portfolio of solutions in airline operations and digital merchandising business domains- Work closely with the Central Product Management Team to define and support the vision of the product portfolio- Collaborate in the definition of the short, medium, and long-term product roadmap in coordination with the R&D organization- Drive the redesign of existing products and the launch of new product concepts in line with the customers’ needs- Build a close relationship with the customers to ensure that their functional and non-functional requirements for any business change are captured, challenged, agreed and prioritized- Support pre-sales activities by answering prospects’ RFIs/RFPs- Identify upsell opportunities and present the value proposition to customers and prospects- Support implementation programs and change management engagements- Monitor customer satisfaction through health check and solution adoption sessions Show less

Dubai, United Arab Emirates

Luxembourg

Altéa DCS Project - Implementation of Luxair’s new PSS- Managed the successful migration of Altéa DCS in LUX hub and outstations within time and budget in an extremely complex business environment (Airline, Tour Operators and Charter operations, Ground Handling, Interfaces with external systems)- Reported directly to the EVP of Luxair Airlines- Coordinated a team of 20 professionals across operations and IT departments

Nice Area, France

Relevant courses: Strategy, Business Modeling, Marketing, Corporate Finance, Consulting Methodology.Developed a Marketing Plan (including online strategy) for French chain Decathlon as a final Consulting Project

Nice Area, France

Airline sector leader- Bid manager in charge of a team of up to 10 consultants for strategic RFPs (ACOSS, , Virgin Australia)- Managed the delivery of the Communication and Change Management Plans for ACOSS- Covered the airline-related section in a major winning bid for the French Ministry of Interior (eBorders)

London, United Kingdom

Altéa DCS Project - Implementation of Air France’s new DCS- Coordinated effectively and pro-actively all steps of design and specification of new AF-specific functionalities- Successfully coordinated the information flow and the communication to all stakeholders to achieve a high satisfaction level for both Air France business users and Amadeus development teams

Paris Area, France

Groundstar Realtime – Implementation of a human resources management system- Managed a highly committed team of 5 business analysts- Coordinated the implementation of the product and the project communication under a very tight timeline with no room for failure (replacement of a home-made product with a fixed switch-off date)- Lead weekly meeting with the external supplier’s account manager

Paris Area, France

Bienvenue Project – Design and implementation of a new VIP Lounge management system- Lead the very first common AF/KLM project from initial feasibility study through to operational implementation in Paris and Amsterdam- Organized and chaired monthly project steering committees with AF and KLM stakeholdersGPS project – Customer compensation management system- In charge of the annual budget for the business corrective maintenance of the application- Recruited and managed 2… Show more Bienvenue Project – Design and implementation of a new VIP Lounge management system- Lead the very first common AF/KLM project from initial feasibility study through to operational implementation in Paris and Amsterdam- Organized and chaired monthly project steering committees with AF and KLM stakeholdersGPS project – Customer compensation management system- In charge of the annual budget for the business corrective maintenance of the application- Recruited and managed 2 consultants for the testing of the new software releases Show less

Paris Area, France

- In charge of operational supervision of IT network devices and decentralized Unix and Windows servers- Developed network administration tools using Perl, C++, CGI and SNMP protocol

Global Mba, Leadership

Master'S Degree, It And Electronics