Eric Topper Email & Phone Number

Atlanta, Ga, Us

Atlanta, Ga, Us

--Direct and provide oversight to derive the functional scope of projects that focus on enhancing/creating product solutions across the full customer lifecycle. This role provides a cohesive illustrative view to educate teams as to what their functions are within the project scope as well as who their boundary partners are to engage for making their design specific decisions in advance of build activities.+ Support the Business Team during product/project inception for impacted teams analysis in support of initial project cost earmarks+ Supporting the E2E Technology Business Analyst with Business Requirements preparation, which includes clarifying the business requirements and pre-claiming the requirements in advance of the Scoring and Claiming activities for confirming impacted Technology teams+ Conduct stakeholder Joint Application Discovery (JAD) interviews and facilitate iterative discovery meetings with project teams+ Creation of Solution Design Artifacts -- CAD (Concept Architecture Design) – illustrates the high-level delivery functions and impacted teams/applications for the serving solution -- SLD (Solution Level Design) – the next generation of the CAD artifact that isolates specific functions, articulates the function against use cases, and provides a deeper dive illustrative view of system/application-level interactions. This is the handshake process of the SDLC to then move into per team/application design activities+ Provide and direct testing support of applications and process deliverables+ Support both Waterfall and Agile based SDLC models

Atlanta, Ga, Us

-- Lead Analyst providing full lifecycle engagement from product inception to delivery of applications that service the Cox video, telephony, data, and security product suites.+ Engage Business Owners to elicit a solution-based approach to support business operational needs by capturing and transforming business requirements into functional requirements for design, development, and QA consumption+ Conduct stakeholder interviews and facilitate iterative discovery meetings with project teams+ Compile Functional Requirements that articulate more precisely the requested functions requested from the Business Requirements+ Provide and direct testing support of applications and process deliverables+ Support both Waterfall and Agile based SDLC models

Atlanta, Ga, Us

+ Led a development team utilizing a full life cycle hybrid agile development model (from requirements compilation through post deployment support)-- Managed multiple applications that assist in competencies that focus on Cbeyond’s core network infrastructure (workflow management, capacity planning, utilization, and forecast reporting) - Application suite allows network turn-up and operational process management that spans multiple access type technologies (T1/T3, EFM, Fiber) - Drive application development in support of Fiber technology evolution, including the ability to manage building acquisition for fiber build-out as well as customer fiber conversion management moving from one access type to another-- Managed third party vendor (GTT) solution that provides network utilization, capacity planning analysis, and call record fulfillment solutions-- Led multiple teams through a hardware and application upgrade of the GTT application suite onto a virtual machine hardware solution, enabling a flexible/extendable platform while providing enhanced application capabilities-- Managed an infrastructure that maintains receipt, delivery, and archiving, and distribution of all CDR’s (call detail records) from multiple sources, both internal and external third parties+ Program/Project managed the implementation of a tier one calling fraud detection and alerting application (Agilis NetMind), which allows for a greatly enhanced operational detection and alerting at a fraud case/alert management layer-- Reduced average handling time of suspected fraud cases by over 80%-- IT-Excellence Award Recipient for Project Implementation

Atlanta, Ga, Us

+ Assumed team management of the full Carrier Access Billing (CABs) life cycle including: CDR (call detail record) processing, Billing, Collections, and Dispute Management. -- Managed $7 million in annual carrier revenue billing-- Reduced disputed outstanding collections from $300K to less than $10K in first year-- Implemented CABs Dashboards to quickly upload and assess carrier access billing data-- Directed the successful recovery of $450K in previously unbilled carrier revenue+Led full lifecycle assessment via RFI/RFP process, selection, implementation, and migration to a new single source payment vendor solution (US Bank) that enabled consolidation from three disparate processor parties down to one for all non-check based payments – includes Pay-By-Phone and Web Based Payments**IT-Excellence Award Recipient for US Bank Project Implementation+ Managed Mediation System Full Lifecycle Development team which included functional design documentation, initiated and managed development fulfillment with outside vendor, test case design, regression tested vendor deliverables, production deployment, and operational hand-off to OPS groups+ Successfully managed the Carrier Access Billing system migration and operational management of billing and collections from a hybrid in-house/outsourced model to a purely outsourced model, that resulted in head count reduction, while maintaining the same effective cost to serve model+ SOX (Sarbanes Oxley) compliancy subject matter expert for Mediation, Customer Billing (including all operational, security, and financial audit activities), and CABS (Carrier Access Billing)+ Developed and deployed an automated "Switch-to-Bill" reconciliation model that tracked record volume from call record creation on Cbeyond's switches across applications through invoice generation.

Atlanta, Ga, Us

+Managed the full customer billing life cycle, including product design and deployment and the full bill cycle operations model+ Defined metrics and managed all Billing Operations team members and activities to defined metrics over multiple billing cycles per month-- $200 million annual billed revenue-- Timely and accurate invoice creation and delivery over multiple billing cycles-- Less than .001% credits applied due to billing inaccuracies-- Managed OPS team and metrics to <.20% of non-ratable LD\Toll Free usage+ Designed and managed implementation of billing for mobile and wire-line in a bundled and “shared minutes” packaged solution + Oversaw all product design and implementation into billing system to support the model of billing delivered services to customer base+ Provide support of multiple audit activities including financial and taxation audits + Continued Design, Implementation, and Operation of CABS (Carrier Access Billing) mediation processing for CABS billing+ Continued Mediation System Full Lifecycle Development - Develop functional design documentation, initiate development fulfillment with outside vendor, design test cases, regression test outside vendor deliverable, production deployment, and operational hand-off to OPS groups

Atlanta, Ga, Us

+ Mediation System Full Lifecycle Development - Developed functional design documentation, initiated development fulfillment with outside vendor, designed test cases, regression tested outside vendor deliverables+ Led all Billing System upgrade activities to newer application version - Owned environment setup/configuration, performance testing, and managed end-to-end regression testing of system+ End User Support which included user creation, maintenance, and training to utilize the RevChain billing application+ Designed, Implemented, and Operated CABS (Carrier Access Billing) mediation processing for CABS billing+ Designed execution documentation for OPS team members for operational processing of batch execution activities (full billing lifecycle of usage mediation, order processing, rating of call usage, bill run execution, invoice delivery, payment processing)+ Designed reporting models based on operational metrics for revenue capture, non-rated usage, collections processing, credit processing

Fast paced start-up environment that had tremendous potential, but was attempting to utilize a bleeding edge technology (voice over DSL) that had not yet matured, and the company was liquidated through an asset acquisition+ Developed and implemented business requirements for product and rate plan configuration of the Daleen Technologies, BillPlex (RevChain) Customer Care and Billing System for billing of telephony and data services+ Managed end-to-end operational lifecycle including usage mediation, rating, bill run execution, and invoice creation/delivery (batch and on-line)+ Conducted end user and back-office operations training and ongoing support concerning how to properly utilize the BillPlex (RevChain) application+ Developed billing lifecycle for Atlanta based CLEC• Developed and configured product entry in the BillPlex system, including Rate Plans and overall system configuration management+ Configured and managed the IT hardware solutions to support user OLTP and batch environments for the BillPlex (RevChain) billing system+ Provided SME knowledge in support of integrating the TBS (Telecom Business Solutions) order management system with BillPlex (RevChain) Billing and Customer Care Application

+ Functional understanding of batch and customer care architecture to provide end-to-end system analysis and configuration support+ Based upon billing system functional knowledge, provide architectural expertise to build and properly size the supporting vendor hardware and software solutions to meet customer operational specifications and manage the customer expectations of the BSCS application+ Establish procedures and supporting documentation for all phases of performance tuning engagements, including client site visits in support of assessing and qualifying the hardware architecture needs to support installations of the LHS BSCS client server based telecom provisioning and billing solution+ Provide functional and technical expertise to product benchmark activities+ Initiated and implemented CBT (Computer Based Training) materials for enhancement of technical skill sets division wide+ Spearheaded a team to build a client information database repository to maintain project information, which allows LHS project teams to keep individual client information readily available, and query against other client installations

Bachelor'S Degree, Management Information Systems, General

Bachelor Of Science - Bs, Management Information Systems