Eric Ware Email & Phone Number

Lenovo Certified Technician

Provided internal and external customer support for the installation, troubleshooting and maintenance of company hardware and proprietary applications while meeting or exceeding established SLAs. This included daily planning and scheduling, vendor coordination and the regular maintenance of support documentation and asset records. Upgraded over 200 computers at the airport gateway, Tempe hub and SCS sites from Win 2000 to Win XP or Win 7 with minimal operational downtime in less than 6… Show more Provided internal and external customer support for the installation, troubleshooting and maintenance of company hardware and proprietary applications while meeting or exceeding established SLAs. This included daily planning and scheduling, vendor coordination and the regular maintenance of support documentation and asset records. Upgraded over 200 computers at the airport gateway, Tempe hub and SCS sites from Win 2000 to Win XP or Win 7 with minimal operational downtime in less than 6 months in addition to normal dutiesDesigned and implemented a custom shipping solution for ADP that reduced processing time by more than 300% while increasing accuracy via automated data exchange and tailored reporting Planned and executed the replacement of all Edge & Core switches at 3 major facilities providing improved network bandwidth and reliability with no production downtime or data loss Produced an engineering diagram for the strategic placement of access points and WinIDS devices; implementation provided uninterrupted secure wireless service to the entire facility Expanded the knowledge repository and streamlined future encounters by creating integration documentation and training for over 20 new Worldship interfaces with third party applications Show less

Provided daily operational support for all desktop and network infrastructure at the Phoenix hub including maintenance of peripheral equipment in addition to periodically leading special projects. Completed migration from MS Server 2000 to MS Server 2003 on all operational servers in the Phoenix main hub and installed additional HP Storage Works which successfully created additional storage compactly, faster though-put and dependabilityInstalled new hardware to accommodate the new OS… Show more Provided daily operational support for all desktop and network infrastructure at the Phoenix hub including maintenance of peripheral equipment in addition to periodically leading special projects. Completed migration from MS Server 2000 to MS Server 2003 on all operational servers in the Phoenix main hub and installed additional HP Storage Works which successfully created additional storage compactly, faster though-put and dependabilityInstalled new hardware to accommodate the new OS and procedures which supported the revised software applications while updating the disaster recovery documentation which resulted in supported OS computersParticipated in a national upgrade of O/S & HW for all operational servers, successfully completed local area upgrade in 75% of the time allocated by corporateProvided technical support to users while preserving excellent customer service by exceeding expectations and meeting or exceeding service level agreementsInstalled new communication equipment and software for the data collection system while maintaining service to the legacy system that still required to be in operation with no down time to operations Show less

Installed and upgraded proprietary fulfillment software with significant revisions at large, mid-size and small companies while maintaining or improving current custom integration procedures and policies.Coordinated with local IT personal to gain access to their security policies so as to implement changes as needed while improving existing processes and effectivenessLimited down time while gaining efficiency by improving validation processes that eliminated errors and reduced cost for… Show more Installed and upgraded proprietary fulfillment software with significant revisions at large, mid-size and small companies while maintaining or improving current custom integration procedures and policies.Coordinated with local IT personal to gain access to their security policies so as to implement changes as needed while improving existing processes and effectivenessLimited down time while gaining efficiency by improving validation processes that eliminated errors and reduced cost for processingEnsured customer retention by providing practical and convenient solutions that were far superior in relation to the competitionObserved label printing requirements by providing cost effective printing solutions in addition to barcode scanning solutions to meet individual needs and requirements Show less

Associates Degree, Computer Information Systems

Education record