● Produced high-quality technical content by ensuring best practices and process standards to streamline systems; led the merger of program manuals from multiple company acquisitions to a comprehensive volume of user guides. ● Developed technical content, training materials, user guides, configuration and technical support guides.● Reviewed and improved the company’s SOPs establishing technical writing protocols in collaboration with designers, engineers, product managers, and project managers.● Introduced multiple tracking systems to monitor absorbed costs throughout the company, conducted root cause analysis, and suggested corrective action plans to increase performance and efficiency.

● Produced high-quality internal and external documentation by leveraging best practices in content and workgroup management.● Edited educational materials for various clients including Scholastic, The Smithsonian, Houghton Mifflin Harcourt, College Board, and others.● Led the full project management cycle while coordinating multiple assignments, and developed a team of proofreaders, writers, and editors.

● Led marketing and advertising campaigns to increase brand awareness and customer loyalty.● Managed social media promotions, developed engaging content and marketing materials, and managed electronic signage in partner stores. ● Managed sponsorships of the Arkansas State University football tailgating area (Hays Tailgate Town), including the massive tent with free food and drinks for the attendants.● Increased participation in receipt collection program for supplies from 7 to 42 schools. ● Collaborated with partner stores’ management to foster relationships, conduct demos, and ensure they were following branding standards.

● Developed all forms of communications for the Alumni Association.● Completely redesigned the website to improve the layout, content creation, and maintenance.● Built a steady social media following and increased likes by more than 200%. ● Wrote and edited Voices Magazine and weekly newsletter; created email campaigns targeted to various constituents. ● Provided customer support on technical issues, trained and assisted staff in learning the iModules platform.

● Led the launch of the new website for Arkansas State University (www.astate.edu).● Managed content migration, layout, and maintenance; concepted and developed new content.● Assisted in training end-users on dotCMS methodology.● Developed and introduced a website for the Arkansas State University Alumni Association.

I was responsible for hiring and training the creative and sales staff; vendor management; project management; copywriting and technical writing; client acquisition and ensuring the overall quality of projects.Started EyeSpeak Community for Non-Profits • Founded program to provide services to non-profits for free or little cost.• Worked with non-profits to attain vendor services at significant discounts.• Consulted with other agencies within the AAF 10th District to begin similar programs.• Worked with 10 non-profits the first three months, including United Way and the Woman’s Discovery Center.Developed and managed comprehensive resources for marketing agency• Managed staff of web programmers, print designers, writers, videographers and more.• Developed vendor lists for materials development to include printers, publishers, suppliers, etc.• Wrote and implemented marketing plans.• Managed advertising budgets for multiple retainer clients.Developed and serviced extensive customer list • Identified specific list of potential clients to approach.• Developed individual presentations for each potential client.• Recruited and hired sales staff to service existing accounts and develop new accounts.• Maintained accounts throughout the duration of the relationship.

I taught three classes per semester for the Department of Journalism. Subjects included publication design and Adobe Creative Suite usage.