Eric Vickrey Email & Phone Number

United States

• Produced high-quality technical content by ensuring best practices and process standards to streamline systems; led the merger of program manuals from multiple company acquisitions to a comprehensive volume of user.
• Developed technical content, training materials, user guides, configuration and technical support guides.
• Reviewed and improved the company’s SOPs establishing technical writing protocols in collaboration with designers, engineers, product managers, and project managers.
• Introduced multiple tracking systems to monitor absorbed costs throughout the company, conducted root cause analysis, and suggested corrective action plans to increase performance and efficiency.

Jonesboro, Arkansas Area

• Produced high-quality internal and external documentation by leveraging best practices in content and workgroup management.
• Edited educational materials for various clients including Scholastic, The Smithsonian, Houghton Mifflin Harcourt, College Board, and others.
• Led the full project management cycle while coordinating multiple assignments, and developed a team of proofreaders, writers, and editors.

Multiple

• Led marketing and advertising campaigns to increase brand awareness and customer loyalty.
• Managed social media promotions, developed engaging content and marketing materials, and managed electronic signage in partner stores.
• Managed sponsorships of the Arkansas State University football tailgating area (Hays Tailgate Town), including the massive tent with free food and drinks for the attendants.
• Increased participation in receipt collection program for supplies from 7 to 42 schools.
• Collaborated with partner stores’ management to foster relationships, conduct demos, and ensure they were following branding standards.

Jonesboro, Arkansas

• Developed all forms of communications for the Alumni Association.
• Completely redesigned the website to improve the layout, content creation, and maintenance.
• Built a steady social media following and increased likes by more than 200%.
• Wrote and edited Voices Magazine and weekly newsletter; created email campaigns targeted to various constituents.
• Provided customer support on technical issues, trained and assisted staff in learning the iModules platform.

Jonesboro, Arkansas Area

• Led the launch of the new website for Arkansas State University (www.astate.edu).
• Managed content migration, layout, and maintenance; concepted and developed new content.
• Assisted in training end-users on dotCMS methodology.
• Developed and introduced a website for the Arkansas State University Alumni Association.

Jonesboro, Arkansas

• I was responsible for hiring and training the creative and sales staff; vendor management; project management; copywriting and technical writing; client acquisition and ensuring the overall quality of projects.Started.
• Founded program to provide services to non-profits for free or little cost.
• Worked with non-profits to attain vendor services at significant discounts.
• Consulted with other agencies within the AAF 10th District to begin similar programs.
• Worked with 10 non-profits the first three months, including United Way and the Woman’s Discovery Center.Developed and managed comprehensive resources for marketing agency
• Managed staff of web programmers, print designers, writers, videographers and more.

Jonesboro, AR

I taught three classes per semester for the Department of Journalism. Subjects included publication design and Adobe Creative Suite usage.