Eric Westbrooks Email & Phone Number

County Dublin, Ireland

Dublin, County Dublin, Ireland

- Established and managed a dynamic sales pipeline from the ground up, utilizing tools like LinkedIn Sales Navigator, Salesforce, and more to identify and qualify high-potential business opportunities.- Spearheaded outbound prospecting efforts through cold calling, social messaging, and email campaigns, generating high-quality leads and maintaining a consistently strong sales pipeline.- Secured high-value business agreements by engaging in strategic prospecting, consultative selling, and relationship-building with C-level clients, resulting in impactful partnerships.- Built and maintained trusted relationships with key stakeholders, including C-suite executives, to understand their needs and deliver tailored marketing solutions that drive long-term business success.- Oversaw the entire sales cycle from initial engagement to deal closure, ensuring client satisfaction and successful outcomes.- Collaborated with Account Executives, Sales Development, and Marketing teams to develop strategic messaging and account strategies, aligning efforts to maximize impact.- Partnered with sales representatives to design innovative marketing strategies, introducing new cadences and creative outreach methods to drive new business.

Dublin, County Dublin, Ireland

- Implemented and optimized customer success processes, resulting in reduced response times and increased overall efficiency. - Collaborated with sales and product teams to identify opportunities for upselling and product improvement. - Served as a liaison between customers and internal teams, ensuring timely resolution of issues and maintaining a high level of customer trust.- Conducted regular customer feedback sessions, providing insights that informed product improvements.- Spearheaded the implementation and refinement of IT-driven customer success processes.- Recognized for exceptional leadership, communication, and problem-solving skills; acted as a team lead for 6 months during maternity leave coverage

New Hampshire, United States

• Assisted customers with status & billing questions, technical issues, and product concerns • Managed order entry for new sales• Implemented new post-sales customer support process by leveraging Trust Pilot to improve overall customer review rating• Generated additional revenue by upselling additional products to customers after initial sale• Managed financial and customer data to accurately report key business metrics to sales team• Communicated with manufacturers and customers to resolve product issues, product changes and product claims• Fulfilled logistics coordinator role by managing communication between shipping brokers and customers• Improved efficiency of logistics process by implementing new customer information template

Greater Chicago Area

Cultivate excellent service experiences for both new and existing customers• Exceed corporate expectations for customer service scores• Recognized by regional vice president for being in the top 1% of sales• Effectively market to fortune 500 companies for new and continuous business, that helped increase branch profitability• Spearhead communication and implementation of branch goals as a member of a management-selected team• Increased days earned percentage for the branch by maintaining and managing inventory• Drive sales within a diverse customer base across multiple industries• Encourage a positive sales environment among employees• Completed rigorous managerial rotational training program across multiple locations

Waterville, Maine

Duties Included:- Coordinate pre-game and post-game setup for athletic events, ensuring all necessary arrangements are made for a smooth and efficient experience.- Serve as the PA announcer for all sporting events, delivering clear and engaging announcements to enhance the spectator experience.- Perform maintenance work on sporting fields and gymnasiums, ensuring facilities are in optimal condition for events and practices.- Oversee ticket and concession sales during events, managing transactions and ensuring accuracy in financial records.- Conduct interviews and prepare reports covering all aspects of sporting events, including player interviews, game summaries, and analysis.- Gather and analyze customer feedback regarding sporting events, addressing any issues or concerns raised to enhance the overall experience for attendees.

Waterville, Maine Area

Coached 9th Grade MAC AAU team, competing in the New England area.Duties Included:• Clearly communicated with players and families on the expectations and goal of the program• Organized practice plans in order to prepare team for regional tournaments• Established and led a culture of teamwork

Waterville, Maine

- Greet customers with a friendly and welcoming demeanor as they enter the supermarket.- Scan and process items accurately and efficiently at the checkout counter, ensuring correct pricing and proper handling of merchandise.- Handle cash, credit, and debit card transactions with precision and integrity, following all cash handling procedures to maintain accuracy and security.- Bag groceries neatly and efficiently, taking care to separate fragile items and heavy items appropriately.- Provide prompt and courteous customer service, addressing inquiries, resolving complaints, and assisting with any additional needs or requests.- Maintain cleanliness and organization at the checkout area, including cleaning conveyor belts, sanitizing surfaces, and replenishing supplies as needed.- Collaborate with other team members to ensure smooth operations and minimize customer wait times during peak hours.- Monitor and adhere to all company policies and procedures regarding sales transactions, refunds, and exchanges.- Assist with stocking shelves, restocking merchandise, and performing inventory checks as directed by management.- Participate in training programs to continuously improve product knowledge, sales techniques, and customer service skills.

Education record

Bachelor'S Degree, Marketing/Marketing Management, General

Activities and Societies: Student Ambassador Residential Assistant Student Work-Study College Admissions Student Speaker Four year member.