Eric W. Email & Phone Number

Manage, control, and solve all warranty and service orders and warranty claims working with the sales and tech teamPro-actively provide appropriate technical solutions Maintenance and analysis of customer and order-related administrationDeliver feedback and analysis during tech meetings and to other departmentsPoint of contact for Distributor Headshok/Lefty Service CentersHandle incoming and outgoing communication with distributors through email, B2B, and distributor trainingProvide commercial support to the regional sales teamsLead, develop, and execute in-person and virtual Education Programs for distributors and their DealersContribute to the success of the company by leading or assisting with other projects and tasks

Fletcher, North Carolina, United States

Increase profitability by improving processing efficiency within the service departmentOperate within various software programs for data collection to be shared throughout the departmentEvaluate products sent in for warranty and service and determine the best course of actionProvide accurate estimates and technical expertise to customersEngage cross-departmentally to ensure that service is completed on time

Greater Salt Lake City Area

Create product descriptions and detail technical features of products for specialty retail sites, demonstrating relevant expertise, educating consumers, and simplifying customers' decision makingEnsure technical specifications for products are precise and complete, SEO presence is maximized, and writing is compliant with in-house style guides that is relevant to the product, the target consumer, and internal brand directivesManage all components of copy in a content management system, including detailed descriptions, technical specifications, bullet points, and top lines, to populate product description pagesContribute to the team's professional development by participating in department meetings, leading off-site team building activities, pitching ideas, and driving efficienciesCollaborate within Product Content and cross-departmentally with Merchandise and Marketing to guarantee product listings are accurate, engaging, and effective

Ogden, Ut

Crafted creative content in support of the brand, product, and technology campaignsConceptualized, wrote, and edited content to communicate the brand’s voice for e-commerce, blogs, catalogs, and brochuresOversaw the execution of the athlete sponsorship program including selecting athletes and brand ambassadors that align with brand goals and vision, developing relationships, managing the sponsorship budget, and forecasting the needs of athletes

Ogden, Ut

Grew company's domestic aftermarket business through consistent personal interactions with dealers coast-to-coastRegularly engaged with Independent Bike Dealers regarding sales, trends, products, and ideasManaged all aspects of customer orders from order placement through order fulfillment to ensure customer satisfactionMaintain and provide expertise in regards to company's product line as well as the competition's respective offerings

Fletcher, Nc

Managed all orders including order entry and pro forma invoices for international distributors and OEMsSupported the sales team and customers in obtaining complete and accurate order information, resolving missing information requirements, and monitoring delivery statusCollaborated with the Production Coordinator to ensure customers’ needs are being met and served as primary liaison between Sales and Operations departmentsWorked with Engineering and IT to initiate and oversee sales-generated engineering change notices and to identify and resolve bill of material inaccuracies

Fletcher, Nc

Communicated effectively with target retailers and customers to establish relationships and promote positive interactionsServed as the first point of contact for dealers and consumers, processing orders, applications, requests, inquiries, and complaintsDirected requests and unresolved issues to the designated internal resourceCommunicated and coordinated with internal departments, taking on special projects supporting other areas of the business as necessary

Asheville, North Carolina Area

Communicated directly with customers via telephone, email or face to face to assess service needsPerformed service and repair duties that met or exceeded customers' expectationsLogged, processed and followed up with work orders in Ascend (a Trek designed retail management system)Assisted sales staff as neededDelegated warranty and special order needs to the appropriate staff

Asheville, North Carolina Area

Built wheels for stock and custom ordersAssembled hubs, laced wheels, checked tension accuracy and packaged completed wheels in preparation for national and international shippingContinuing quality control, ensuring that all parts met company standards