Eric Winkler Email & Phone Number

My name is Eric Winkler and I am a dynamic and solutions-oriented professional with solid technical education along with broad experience in delivering technical assistance and support to the clients and all levels of the management by resolving hardware, software, and networking related matters. I have demonstrated success in analyzing critical support requirements, identifying deficiencies and potential opportunities, and developing innovative solutions for delivering premium user experience. I have proven track record of providing remote support, managing user accounts, troubleshooting technical problems, updating applications, installing and configuring Windows, and utilizing all the available resources to meet organizational objectives. I possess finely tuned analytical and financial analysis skills. I am proficient in providing technical assistance and support to users, while introducing process improvements for achieving efficiency and effectiveness. I am competent to multitask and prioritize responsibilities to meet stringent deadlines.Following are some of the highlights of my qualifications:☛ Technical Proficiencies: Microsoft Office Suite, Python, MySQL, HTML, Google Application Suite, Centricity, Citrix Workspace, Web Help Desk, Packet Tracer, Lansweeper, Cisco Anyconnect, Symantec, Acronis Software, Bitdefender, Adobe Suite, RVI, Forcepoint, Java, Active Directory, IOS, Android OS, Windows XP/7/8/10, Ubuntu.☛ Major Installations: Windows 10 Clones, AS400 software, Go Anywhere PGP software, Surveillix software, Lexmark, Kyocera, Ricoh, TaskAlfa, and Lanier copiers. ☛ Specialist Expertise: Desktop & Helpdesk IT Support, Hardware & Software Management, Installation & Configuration, Networking, Troubleshooting & Issue Resolution, User Training & Support, Testing & Repair, Technology Migration & Updates, Project Management, Customer ServiceI possess excellent communication and negotiation skills with proven success in collaborating with cross-functional teams and executive management to deliver profitable business results. While others take pride in meeting all standards set before them, my passion is for delivering service that goes beyond organizational expectations, creating a win-win scenario for everyone involved!Please feel free to contact me eric.d.winkler.1994@gmail.com with any thoughts, comments, or questions about my work—I’m always interested in making new professional acquaintances.

Listed skills include Recycling, Contract Negotiation, Sales Management, Sustainability, and 25 others.