Eric Sneed Email & Phone Number

Jacksonville, Fl, Us

Jacksonville, Florida, United States

Jacksonville, Florida, United States

Engaging and facilitating strategic discussions associated with current and future state for data management activities at GuideWellLeading enterprise effort to perform an end-to-end process assessment to manage and protect data sent externally to parties doing business with GuideWellCoordinating capability planning efforts, refining scope, and refreshing roadmap for multi-year business case supporting enterprise-wide data management activities

Jacksonville, Florida, United States

Developed and aligned resources for data and analytics efforts across several large workstreams to drive an enterprise view of product and marketing performanceCoordinated data architectural deliverables essential to support enterprise visionEstablished foundational schedule to deliver data/analytics artifacts, including data architectural strategy and current/future state conceptual and logical end-to-end models

Jacksonville, Florida, United States

Assumed product ownership to deliver an initial 'Local Market' dashboard within three months to depict financial and operational measures among 12 Florida markets statewide; continued to iterate dashboard based on user and leadership feedbackDashboard provided unique insights to decision-makers regarding Florida's diverse health needs to drive competitive intensity for targeted locationsCoordinated executive communications associated with the enterprise data transformation programDeveloped and baselined a new set of data standards in support of data platform capabilities; led a team to publish deliverables on schedule and under budgetCreated and published messaging that influenced senior leaders to appreciate the value and importance of investing in infrastructure and governance for enterprise data

Jacksonville, Florida, United States

Finalized transitioning of home care for family member to nursing homeAlso researched current trends in growing demands of family caregivers in United States

Jacksonville, Florida, United States

Led and drove essential process assessments among operational areas to enable sales/enrollment capability improvements on group sales platformDesigned process to enable new sale of dental and vision products for large group segment on group sales platformReviewed and assessed renewals process flows for dental products offered from partnering vendor and drafted recommendations for improvementInitiated plan to replace legacy sales platform across multi-year schedule

Jacksonville, Florida, United States

Engaged and collaborated with multiple areas (with focus on Sales) to establish an effective strategic positioning for Florida Blue, while creating blueprints and roadmaps to depict a clear picture of capability gaps to resolve in reaching the company’s goals and objectives.Drove enterprise-level, end-to-end views of business architecture blueprints/artifacts for leadership (not just for a single domain)Heavily influenced domain-level architects across the company to help establish an enterprise view to drive awareness of integration points and to encourage capability reusabilityServed as a change agent with organizations to creatively bridge conceptual, enterprise strategy into core business capabilitiesGuided organization to effectively determine ‘what’ capabilities are necessary to meet strategic goalsEngaged with business and IT to establish three-year blueprint and roadmap for capability needs that will effectively meet goals and objectivesProvide recommendations on IT cost allocations to support shared services model

Jacksonville, Florida, United States

Coordinated and led discovery and requirements gathering with key business areas; built requirements and specifications to develop capabilities and business processes to support private and government exchanges for Small and Large Group markets. Facilitated enterprise-wide activities for business and technical areas to establish several public and private exchanges (SHOP, Florida Health Choices, Aon-Hewitt).Engaged closely with business SME’s and leaders to gain alignment on scope and definition of requirements and business processes. Internal partners include: Product, Sales, Enrollment Operations, Claims, Agent and Customer Service, Information Management, Finance, IT areas, Legal/ComplianceExternal partners include: Vendors, State of Florida, and federal agencies (CMS, HHS, CCIIO). Created and owned process flows and business requirements specifications associated with assigned project work.Closely engaged with project participants to identify gaps, propose effective solutions, obtain consenus on solutions, and provide regular follow-up.Initiated and wrote project schedule with detailed work breakdown structure for end-to-end processes.

Jacksonville, Florida, United States

Coordinated and managed key business activities in support of two highly visible projects, including requirements gathering, process analysis and improvement, operational readiness, and user acceptance testing. Business lead and ownership for several departments to help gather and clarify business requirements with technical teams – including Dental migration efforts and creating a product management repository.Captured agreement and consensus across all departments on both requirements and design that optimally fit strategic objectives.

Jacksonville, Florida, United States

Engaged with Sales management and technical team to support new design and solutions for Large Group Consultative Model (LGCM). Partnered in business lead activities in support development of new product database. Collaborating design, build, and test of new Sales application to support LGCM, built under Agile development approach.

Jacksonville, Florida, United States

Supported requirements gathering for enhancements associated with billing for direct life insurance.

Jacksonville, Florida, United States

Managed IIS operations team supporting bank’s enterprise IBM Infosphere solutionManaged four team members located remotely, plus three offshore in india.Directed upgrade activities for core systems in support of new data warehouse structure to replace the bank’s legacy warehousing solution.

Jacksonville, Florida, United States

Coordinated data and system resource management activities for the production support team of the bank’s enterprise data warehouse.Participated in regular governance sessions to review new and enhanced processing introduced to the ‘W’ by other applicationsFacilitated review sessions of SLA agreements between internal bank applications and the ‘W’s production support teams – ensuring mutual agreement when tables/views are to be regularly available. Coached project teams on more effective scheduling of daily jobs, along with ensuring service level agreements are documented to standardsCo-developed mainframe process to generate a set job/sched files to be loaded to Teradata for regular tracking of service level agreements (SLA’s), for supply and distribution of data loaded to the ‘W’.

Jacksonville, Florida, United States

Managed resourcing and scheduling activities for teller-related applications associated with medium to large IT projects. Coordinated several projects simultaneously working with resources located remotely - including bank associates, contractors, onshore vendors, and offshore developers.Despite resource challenges and scheduling constraints, successfully prepared and engaged vendor resources to create low level design on-time and within budget – preventing scheduling delaysIdentified gaps in process of financial and resource allocations within the current governance process for small resiliency projects. Provided recommendations to address.

Jacksonville, Florida, United States

Conducted process and technical analysis with key users/managers. Developed and coordinated business process and system modifications to effectively imrpove productivity across Small Group business. Supported design of enhancements of small group enhancements incorporated from three concurrent releasesPerformed initial assessment for Large Group enrollment enhancements Built and established key relationships between departments to streamline processes, reduce cycle time by 30%, and eliminate predominant bottlenecks.

Jacksonville, Florida, United States

Completed detailed analysis, design, and project management activities for several medium-sized projects supporting the bank’s enterprise data warehouse.Managed and directed analysis and data mapping for maintaining debit card history associated with several card-related projectsDespite being assigned at a point when team deliverables were behind schedule, developed and coordinated analysis to develop detailed low-level designs on-time.

Jacksonville, Florida, United States

Conducted process and technical analysis with key users/managers. Developed and coordinated business process and system modifications to effectively imrpove productivity across Small Group business. Supported in design and implementation of Small Group enhancements incorporated from three concurrent releases of siebel sales. Coordinated testing, implementation, training, and instruction for users to prepare for new operational processes in five departments, comprised of over 200 users.Goals for combined work are to simplfy enrollment process for agents and clients, move operational areas from working off paper to imaged applications, and reduce cycle time to process new sales enrollment packages by greater than 50%.

Jacksonville, Florida, United States

Conduct detailed analysis, design, and project management for small to medium-sized projects supporting the bank’s enterprise data warehouse. Managed and directed analysis and data mapping for maintaining transaction history associated with bank’s new ‘Keep The Change’ product.Assisted with analysis and data mapping for AML compliance for bank’s Northwest data.Assisted with design and completed data mapping and in-depth analysis of Teller-related data for Northwest project.

Jacksonville, Florida, United States

Managed and organized resources among 10-14 associates worldwide to support several client-server and pc-based applications for the bank's ACH activity. Worked directly with management nationwide to negotiate and propose PC/server-based solutions within ACH line of business.Supported and directed team in managing billing and workflow application changes to merge east / west ACH applications to a single, common application. Managed new development of statistical database to capture system and customer ACH activity from the host and deliver to a data warehouse for historical and trend analysis. Install encountered zero defects. Created monthly reporting to convey SLA performance, plus volume and performance peaks throughout daily cycles to identify bottlenecks.Earned Accredited ACH Professional certification.

Richmond, Virginia, United States

Managed Banknet mandates: installed, tested, and certified several Mastercard banknet mandates with minimal direction. Installed and configured MQ-series for Tandem Non-Stop for new piloting debit card application. Provided recommendations to management on proper use of MQ-series based on business needs.

Jacksonville, Florida, United States

Supported a development team of 11 people located in Jacksonville, Florida.Organized and coordinated efforts of the development team to upgrade and deliver 35 significant enhancements to Citi's credit decisioning system. Team delivered all coding/configuration for required tasks within specified deadline to prepare for quality assurance testing.

Jacksonville, Florida, United States

Organized, coordinated, and led several technical small and medium-sized projects - including Y2K time machine re-certification for the bank's Tandem application supported in San Francisco, California. Took over leadership of client-server based application implementation to address significant defects quickly – keeping escalating development and testing costs under control.

Boca Raton, Florida, United States

Provided mentoring, guidance, and technical support for new EDS programmers working on various system conversion projects, including year 2000 conversions for various clients. Also provided technical assistance to project manager to quickly remedy critical issues during staging/ implementation.

Richmond, Virginia, United States

Managed technical development for Tandem interfaces to web banking services tool. Developed Tandem file refresh/cutover process for credit-card authorizer migration. Introduced FTP file processing between Tandem and IBM to eliminate tape backups. Converted Tandem VRU/web processes to run non-stop under respective primary/backup processes.

Richmond, Virginia, United States

Provided technical and analytical support to company's music merchandising area, by developing and maintaining applications for a vendor-supplied system on an IBM AS/400 platform.

Richmond, Virginia, United States

Developed and modified application code for cardbase and refresh systems. Developed and tested system enhancements to tie multiple checking/savings/equity accounts to a customer's ATM card. Implemented funds transfer functionality to voice response system as a new bank product. Implemented time-sensitive process for MasterMoney (POS-debit MasterCard) as new product to increase bank revenue in under three months for upcoming Christmas shopping season.

Richmond, Virginia, United States

Contributed in team effort to modify batch system to meet VISA regulatory requirements by mid-March of 1994. EDS contract bought out by mid-March, 1994 through spin-off of a new separate credit card issuer, Capital One.

Flint, Mi

Applications to retrieve and report on warranty and marketing data collected for vehicles manufactured by the Cadillac/Luxury Car Division. Created new process to reduce warranty baseline updates from several weeks down to 2-3 days. Helped GM financial managers develop a means of tracking and projecting warranty costs per vehicle from 1-3 years into future. Led a group of 10 team members while managing several projects at a time.

Flint, Mi

Fully supported the Buick Motor Division for its invoicing, pricing, and accounts receivables (MSA) systems for the Dealer Accounting Group. Became team leader in September, 1991 of Accounts Receivables team to guide and mentor fellow team members, plus managed several medium-sized projects.

Southfield, Mi

Completed an intense 10-week training program in COBOL, Assembler, CICS, JCL, and VSAM, plus other IBM utilities.

Flint, Michigan, United States

Provided general customer service requests, pc hardware and software support. Gathered customer specifications for mainframe coding requests.