Eric Sorensen Email & Phone Number

Texas, United States

Dallas/Fort Worth Area

Allen, Tx

Plano,Tx

Senior System Emgineer Project Lead (2013 – 2019)Proposed, implemented and maintained a major North American Security Initiative to deploy a green field, secure network to maintain Huawei North American Customers.▪ Proposed leveraging VMWARE based private cloud to satisfy an urgent requirement to deploy a physically separate domain network to maintain Huawei North American Customers▪ Required 24 x 7 availability to maintain production Horizon View Virtual desktop environment for North American Operations Engineering Team▪ Responsible for maintaining desktop pools, base images for pools, monitoring pool usage, composing pools to push updates from base image, expanding and shriniking pools to manage resources of compute. I was responsible for ensuring operations team ability to support Carrier grade customers,▪ Created master images used to generate replicas for linked clone desktop pools.▪ Utilized View Composer process automation to manage and compose desktop pools.▪ Developed and Integrated new solutions to the environment – such as adding a hosted Bomgar instance for remote support, adding VEEAM to maintain backups.▪ Proactively monitor the environment to ensure reliability. This included long-term trends of memory usage on ESX hosts, long-term compute, as well as thin-provisioned storage.As domain administrator, I maintained the active directory for all user accounts and access tothe environment..Maintained internal and external DNS for the domain.Monitored vsphere during horizon view composer operations to ensure RPA operationsoccurring as expected for desktops joined to our domain..Technical primary working with VMWARE reseller to satisfy Huawei internal requirementsfor virtual desktops, servers, backups and storage..Developed & Managed complex firewall requirements to build IPSEC VPN tunnels fordedicated customer support, forward policy and NAT policy requirements to allow servicessuch as Bomgar, VMWARE Horizon View, and SharePoint

Plano, Tx

• Support all carrier datacom products deployed in North America, including firewalls, routers, switches, IP Microwave and U2000 OSS systems.• Project lead on major infrastructure build outs for North American Datacom Lab• Responsible for training external Huawei customers on Huawei datacom products and IP Microwave products.• Designated as primary escalation contact for all datacom related events for North American Carrier customers• Lead professional services projects to perform network software upgrades & feature design enhancements on carrier grade networks. Professional Service work required meeting SLA requirements.• Primary engineering contact for Huawei OSS systems for North American customers.• Leveraged cross-functional VMWARE skills to deploy & support Linux Huawei U2000 OSS systems for customers.

Atlanta, Ga

Core IP Engineer, Managed Services for Cox Communications (2010 – Present)Primary engineering support for Core IP as a member of Huawei Core Network Performance Team.▪ Maintained Layer 3 managed LAN switch infrastructure for Cox Communications CDMA core network▪ Proactively implemented LAN switch feature enhancements for security, network design & remote management▪ Responsible for training Huawei staff on core IP routing within Cox Communications CDMA network▪ Designated as primary escalation contact for all core IP related events involving Layer 3 managed LAN switch infrastructure▪ Coordinated core IP support with other members of the Core Performance team, i.e.: Troubleshooting complex issues within HLR or MSC core network elements

Initial member of Atlanta-based Network Management team formed to return operations back to the United States from India

A key member of Advanced Technical Services team handling tier 3 customer facing operations duties.

Certification, Unix Administration

Bs, Computer Information Systems W/ Economics Minor

Activities and Societies: Tau Kappa Epsilon, Nu Epsilon Chapter. I was elected to officers positions 2 of the 3 years I was active.