Eric Zisk Email & Phone Number

Greater Boston Area

Serve as main client contact on strategic integration, expansion opportunities, client satisfaction and value added strategies. Demonstrate the ability to proactively identify client needs related to fitness trends and integrate with internal client partners. Manage onsite and virtual fitness program, team members, and strategy focusing on driving total membership, utilization, member engagement, and retention. Analyze member data and feedback to determine new program features, content, and… Show more Serve as main client contact on strategic integration, expansion opportunities, client satisfaction and value added strategies. Demonstrate the ability to proactively identify client needs related to fitness trends and integrate with internal client partners. Manage onsite and virtual fitness program, team members, and strategy focusing on driving total membership, utilization, member engagement, and retention. Analyze member data and feedback to determine new program features, content, and strategy.-Manage exceptional partner relationships with key Fortune 500 employer stakeholders (Executives, HR, Benefits, Benefits Consultants) focusing on client feedback and retention.-Lead Premise Health’s digital fitness product offering.-Manage implementation and ongoing success of product life cycle pre and post transaction.-Operations lead for fitness and wellness technology partnerships.-Analyze data and outcomes; develop process improvements to meet client, user, and program needs.-Articulate strong business acumen and knowledge of staffing, capacity, ROI, budget, margins, service, and product offerings, to implement and drive strategic and relevant operational outcomes.-Prioritize, escalate and own customer issues as needed.-Own client/site meetings, ABR/QBR presentations to support strategic initiatives and goals.-Coordinate and productively facilitate communication across client sites and effectively navigate through multilayer client relationships (vendors, consultants, etc).-Work cross functionally with internal teams, including product, communications, legal, procurement, IT, HR, and finance.-Build and develop relationship with account stakeholders to ensure customer needs are met resulting in a high NPS.-Manage growth and development of 10 full-time team members. Show less

Hopkinton, Massachusetts

Onsite fitness manager for 12 site corporate fitness program for Fortune 500 employer. Manage relationship between Premise Health and client partner in HR, benefits, facilities and their benefits consultant. Manage onsite fitness staff members, group exercise instructors, and PRN fitness trainers. Develop and deploy onsite fitness strategy and marketing to engage new members and retain current members. Continuously identify areas of improvement to increase member satisfaction and reduce… Show more Onsite fitness manager for 12 site corporate fitness program for Fortune 500 employer. Manage relationship between Premise Health and client partner in HR, benefits, facilities and their benefits consultant. Manage onsite fitness staff members, group exercise instructors, and PRN fitness trainers. Develop and deploy onsite fitness strategy and marketing to engage new members and retain current members. Continuously identify areas of improvement to increase member satisfaction and reduce churn.-Managed onsite fitness staff members, group exercise instructors, and PRN fitness trainers. .-Managed fitness service offerings to meet member/client needs and ensure member growth and retention.-Developed annual strategic plan; established short- and long-term fitness and wellness program goals.-Analyzed all program feedback and trends for continuous process improvement.-Manage growth and development of 6 full-time team members. Show less

Waltham, Ma

Onsite fitness manager single site-fitness program for Fortune 500 employer. Manage onsite fitness staff members, group exercise instructors, and PRN fitness trainers. Develop and deploy onsite fitness strategy and marketing to engage new members and retain current members. Continuously identify areas of improvement to increase member satisfaction and reduce churn. -Assist in management of process and procedures for 12 unstaffed fitness centers across the organization.-Managed… Show more Onsite fitness manager single site-fitness program for Fortune 500 employer. Manage onsite fitness staff members, group exercise instructors, and PRN fitness trainers. Develop and deploy onsite fitness strategy and marketing to engage new members and retain current members. Continuously identify areas of improvement to increase member satisfaction and reduce churn. -Assist in management of process and procedures for 12 unstaffed fitness centers across the organization.-Managed client corporate fitness center and coordinated onsite health and wellness initiatives.-Developed member programming to ensure engagement, improve participation and increase satisfaction.-Developed annual strategic plan; established short- and long-term fitness and wellness program goals.-Analyzed all program feedback and trends for continuous process improvement. Show less

• Develop annual strategic plan; establish short and long term wellness program goals.• Manage day-to-day fitness center and group exercise operations.• Handle membership engagement, utilization, and enrollment.• Manage on-site employee wellness program coordinating with site leadership, HR, and communications.• Host and implement on-site wellness events (e.g., health screenings, walking clubs, and presentations).• Support program promotion, developing ideas and distributing… Show more • Develop annual strategic plan; establish short and long term wellness program goals.• Manage day-to-day fitness center and group exercise operations.• Handle membership engagement, utilization, and enrollment.• Manage on-site employee wellness program coordinating with site leadership, HR, and communications.• Host and implement on-site wellness events (e.g., health screenings, walking clubs, and presentations).• Support program promotion, developing ideas and distributing program materials. Show less

MS - Exercise Science and Health Promotion: Wellness and Fitness ConcentrationPRF 711 An Integrated Approach to Fitness and Wellness, PRF 720 Essentials of Human Movement Science, PRF 770 Exercise Physiology: Assessment and Exercise Prescription, PRF 705 Industrial, Clinical, and Corporate Wellness, PRF 781 Current Topics in Fitness and Wellness, PRF 751 Program Design in Wellness and Fitness, PRF 760 Leadership and Professional Development, PRF 800 Research in Wellness and Fitness, PRF… Show more MS - Exercise Science and Health Promotion: Wellness and Fitness ConcentrationPRF 711 An Integrated Approach to Fitness and Wellness, PRF 720 Essentials of Human Movement Science, PRF 770 Exercise Physiology: Assessment and Exercise Prescription, PRF 705 Industrial, Clinical, and Corporate Wellness, PRF 781 Current Topics in Fitness and Wellness, PRF 751 Program Design in Wellness and Fitness, PRF 760 Leadership and Professional Development, PRF 800 Research in Wellness and Fitness, PRF 715 Business and Entrepreneurship in the Fitness Industry, PRF 765 Nutrition for Peak Performance Show less

• Assist the manager in overseeing four staff members and two corporate facilities.• Develop annual strategic plan and establish short and long term wellness goals.• Help manage budget, payroll, and monthly reporting; provide administrative support to members, including enrollments and inquiries.• Manage quarterly group exercise budget and scheduling; hire and train full, part-time staff, and interns, focusing on staff development.

• Perform fitness assessments, determine exercise prescriptions, and design fitness programs for a diverse population, including a variety of high risk clientele.• Provide one-on-one personal fitness training, instruct group exercise classes (boot camp, strength training, spinning, etc.), and perform administrative tasks associated with daily facility operations.• Design and implement incentive, health promotion, and other specialty programs.

• Provide excellent customer service with client and assist in recruitment and sales of personal training packages.• Design and implement dynamic exercise routines for Planet Fitness members to help them attain their goals.

• Present members with proper machine based instruction according to their needs.• Assist front desk staff with membership sales, sign-ups, recruitment, and maintenance of the facility.

Master'S, Exercise Science And Health Promotion

Bachelor Of Science, Applied Nutrition, Pyschology