Erik Cook Email & Phone Number

Seattle, Washington, United States

Lead product development of 33 cloud, Iaas, Saas, and on-premise infrastructure and foundation applications supported by globally distributed team. Managed stakeholders and product backlog ensuring effective design and development by the Agile team through feature requirement development and scrum ceremonies. Product ownership included compute, storage, backups, configuration management, identity management, email, monitoring, and certificate management.• Developed Kanban processes and measures to manage workflow and prioritization increasing SLA compliance above 96%.• Prioritized vulnerability mitigation to increase compliance with white house secure supply chain mandate. The emphasis resolved the backlog and integrated new vulnerabilities into the Kanban processes.• Provided interim management and onboard training to ensure team effectiveness because of management & team member transitions.

Greater Seattle Area

Provided successful execution of complex technical initiatives and programs that required cross-team coordination. Managed Network Operations Center, IT Service Management (incident, change, etc.), Release Train Engineer, and Infrastructure operations, vendor management and ISO/SOX compliance. • Created IT NOC to provide 150 24X7 tier 2 technical services resulted in 95% resolution of alerts and 35% resolution of service requests and incidents. • Managed program transition and training for the agile transformation which involved all roles in IT Service Management processes to ensure continued value and alignment with audit and governance.• Defined requirements and drove initiative support automated CI/CD change management increasing accuracy and efficiency, resulting in zero significant findings.

Greater Seattle Area

Provided customer focused Linux, SQL Server, code repository, and MySQL services in a cost effective, highly available, and secure manner. • Implemented a Linux and SQL Server patching program that applied patches within 14 days significantly reducing risk.• To enable ISO27001 compliance for sensitive customer data, created isolated system for care and f5 customers to exchange diagnostic data globally.

Greater Seattle Area

Developed and consolidated system interfaces into standard Middleware, ETL, and File Transfer platforms decreasing complexity and increasing availability and supportability.• Detailed root cause analysis with vendor to stabilize problematic middleware platform improving customer confidence. Resulted in appointment to vendor customer advisory committee.• Implemented file transfer platform enabling standardized and secure internal and external file transfers.

Kirkland, Wa

Increased system availability, health, and development team availability to spend on value-add efforts by managing tiered operations teams and IT Service Management processes. Led a team of 21 employees and 11 offshore resources managed operations for 90 applications such as data warehouse, SharePoint, ecommerce sites, CRM, and Oracle DB, IAM, SOA, ERP platforms.• Creation of service catalog, CMDB, tier 2 technical operations service desk, and standard incident/problem management processes which improved SLAs.• Developed and managed 50 customer-oriented services with SLAs achieving a 78% rating of exceeds (4 out of 5) or greatly exceeds (5 out of 5) rating from customers.• Mentored three new Service Delivery managers to take over operational and delivery responsibilities in a 7-month period.

Provided customer focused Data Centers, Cisco UCS hardware, HP Blades, Hitachi storage, VMware virtualization, Redhat, Windows and enterprise tools such as backups, and monitoring services in a cost effective, highly available, and secure manner. • To establish team identity for new team, facilitated meetings defining our services, requirements, service roadmap, and required process/tools. • Implemented VMware, Cisco UCS, and Hitachi infrastructure and standard corporate tools such as backups, monitoring, and NFS shares to enable insourcing from Accenture.

Set enterprise strategy, roadmap, and drove execution for enterprise data modeling and metadata services. Management of shared data modeling team in support of high priority projects, implementation of enterprise data warehouse, and definition of data standards. Management of metadata program enterprise data dictionary, lineage, ETL specification standards, and metadata repository services. Metadata and modeling accomplishments include:* Enterprise Data Warehouse: Member of management team accountable for implementation of a new enterprise warehouse from RFP to production.* WaMu Enterprise Data Model: Implementation of data model required aligning Teradata Financial Services Model (FSLDM) with WaMu business concepts and BI roadmaps.* Enterprise Standards: Sponsorship of data naming, logical model, modeling tool, and shared dimensions to improve data accuracy.

Managed a diverse workload including:* Define and prioritize team assignments and ensure alignment of team effort with business priorities.* Oracle DBA: Sole Oracle 24X7 DBA support for the Commercial Group’s 14 oracle databases. * Commercial Group Standards represetative to enterprise intiatives and CG compliance SME