Erik Correa Email & Phone Number

Erik is currently a Front End Customer Service Team Lead at Walmart, where he acts a supervisor for all front end associates in addition to providing outstanding customer service to his Walmart patrons. Erik is a new graduate from California State Polytechnic University Pomona, where he studied Computer Information Systems with an emphasis in Business Intelligence. Erik intends to leverage his skills in management, customer service, and information technology to make his workplace a more efficient and mindful place.

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  Front End Customer Service Team Lead

  Walmart

  Nov 2019 - Present - Hudson, New York, United States

  Serving as the Front End Manager for both Walmart Hudson-area locations, responsibilities include:- Training team members (30 associates in total) in short-term programs for successful strategies to meet operational and customer sales regional targets- Maintaining strong customer relations and effective customer service standards- Evaluating employee performance and making recommendations for improvements- Recording financial transactions through database logging and performing account reconciliationsManagerial Highlights:- Resolved more than $250,000 worth of long/short-term cases involving cash and checks- Worked with security staff and law enforcement on shoplifting and vandalism response saved the stores over $10,000 through deterring external theft and prosecuting internal theft- Consistently resolves the highest in-store percentage of corporate-level complaints- Audits the store’s cash vault, cash recycler, and all registers while documenting results in excel spreadsheets