Erik Egeberg Email & Phone Number

• Supervises day to day operations for an operational unit and/ or staff• Supervises nonexempt staff to ensure effective delivery of services• Provides training, performance evaluation and coaching• Basic HR duties, hiring, performance evaluations, disciplinary actions, and terminations• Implements processes to maximize efficiency of operations

• Promoted to Phone Banker Supervisor 2 to manage pilot team• Direct supervision of a staff of 12 to 25• Call center environmento Inbound, Outbound experience and Pilot teamo 3-step status callso VVOE• Supervise workflow and quality of Customer Service Repso Blue Pumpkin experienceo Witness experienceo Davox & CMS experienceo Supreme• Contributed to 1 Billion dollars in sales and revenue• Work with management teams• Identify… Show more • Promoted to Phone Banker Supervisor 2 to manage pilot team• Direct supervision of a staff of 12 to 25• Call center environmento Inbound, Outbound experience and Pilot teamo 3-step status callso VVOE• Supervise workflow and quality of Customer Service Repso Blue Pumpkin experienceo Witness experienceo Davox & CMS experienceo Supreme• Contributed to 1 Billion dollars in sales and revenue• Work with management teams• Identify problems• Improve customer service levels• LEAN Process Design and Execution Experience• Production Management• Correspond with vendors to resolve issues• Communicate Wells Fargo policies and procedures to internal and external customers• Make employment decisions • Set performance standards• Train and coach staff• Write and conduct performance evaluations• Perform budget, product and business cause analysis• Special projects as assigned• Implementation of Information Security• 8 plus years of Direct Supervisory experience• 8 plus years of Customer Service/Call Center experience Show less

• Sales and relationship building experience• Ordering and managing inventory• Unload weekly shipments• Designed floor plans

• Direct supervision of 5 supervisors and 125 plus direct reports• Developed supervisors• Trained floor personnel • Managed campaign/program performance• Trained new staff• Responsible for the performance and quality of the center