Erik Fox

Erik Fox Email and Phone Number

Systems support at Cloud Proven Networks @ Cloud Proven Networks
indianapolis, indiana, united states
Erik Fox's Location
Indianapolis, Indiana, United States, United States
Erik Fox's Contact Details

Erik Fox personal email

n/a

Erik Fox phone numbers

About Erik Fox

Experienced System Support Analyst with a demonstrated history of working in the information technology and services industry. Strong information technology professional skilled in Electronic Data Capture (EDC), Oncology, Clinical Data Management, Good Clinical Practice (GCP), and Clinical Trial Management System (CTMS).

Erik Fox's Current Company Details
Cloud Proven Networks

Cloud Proven Networks

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Systems support at Cloud Proven Networks
indianapolis, indiana, united states
Website:
cloudproven.net
Employees:
8
Erik Fox Work Experience Details
  • Cloud Proven Networks
    Systems Support
    Cloud Proven Networks Sep 2018 - Present
    Indianapolis, Indiana
    SAS Programmer II/Systems Support.
    View
  • Ltcg
    Customer Service Representative
    Ltcg May 2018 - Sep 2018
    Indianapolis, Indiana Area
    • Answers and responds to telephone and/or electronic inquiries regarding Long Term Care benefit administration, policy owner eligibility and claims processing.• Properly document all calls and related correspondence using LTCG insurance system and or other proprietary tools and company process; properly document follow-up calls, voicemails and any other service requests. • Provide prompt, courteous service to all internal and external customers. • Identify opportunities and suggest ideas for improvement. • Work across multiple software platforms and services while meeting established metrics and service requirements. • Follow HIPPAA guidelines and standards with regards to patient health information
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  • Unisys - Contracted To Eli Lilly
    Systems Support Analyst Ii
    Unisys - Contracted To Eli Lilly Oct 2016 - Nov 2017
    Indianapolis, Indiana Area
    • Analyze SAS Drug Development (SDD) and Clinical Data Integration (CDI) business process and the support needs.• Monitor support queues where requests for support are logged and respond to requests to maintain service levels. • Partner with clients IT team to assist with the implementation of SDD and CDI technology. • Document all support activities related to a tickets within Service Now ticketing system. • Review SAS code that has been identified as having infinite loops or that has been flagged as code that has the potential need to be optimized and make efficiency recommendations. • Escalating unresolved problems and automatically prioritizing high-impact Applications, Software and Equipment such that, when outages occur, they are treated with the highest priority. • Correcting problems associated with Equipment, Software and file/print/application access, and providing break/fix support, advice, training and assistance to all levels of supportMet client dictated SLA's Managed ticket queue in Service NowPerform on call rotation Knowledge or Pinnacle21, Spotfire, PC SAS and SAS Drug Development
  • Inventiv Clinical Solutions - Contracted To Eli Lilly
    Statistical Programmer Ii (Sas)
    Inventiv Clinical Solutions - Contracted To Eli Lilly Jun 2003 - Jun 2016
    Indianapolis, Indiana Area
    Statistical Programmer II - • Used SAS and SDD to create and perform QA/QC checks on WinNonLin and NonMem datasets for clinical use in Stage I through Stage 4 drug trials. • Researched and resolved source data problems. • Created and performed quality checks on submission documents in Word for new compounds that were submitted to the FDA. • Trained employees (off shore and on shore) on programming in the SAS and SDD environments along with SharePoint sites along with company and client SOP's and regulations. • Recognized by my former company and client for performing QA/QC checks with consistent high level of quality and for performing QA/QC reviews of large NM datasets within very short deadlines.• Meet with PK scientisst remotely or in person to plan dataset creation and or to resolve customer support issues. • Use of Excel in creating and exporting drug trial datasets. • Use of Word in creating QA/QC forms

Erik Fox Skills

Sas Clinical Trials Cro Pharmaceutical Industry Clinical Data Management Statistics Sas Programming Cdisc Gcp Regulatory Submissions Statistical Programming Data Management Clinical Research Ctms Oncology Edc Clinical Development

Erik Fox Education Details

Frequently Asked Questions about Erik Fox

What company does Erik Fox work for?

Erik Fox works for Cloud Proven Networks

What is Erik Fox's role at the current company?

Erik Fox's current role is Systems support at Cloud Proven Networks.

What is Erik Fox's email address?

Erik Fox's email address is ef****@****cal.com

What is Erik Fox's direct phone number?

Erik Fox's direct phone number is +173235*****

What schools did Erik Fox attend?

Erik Fox attended Western Governors University, Ivy Tech Community College, Ivy Tech Community College.

What skills is Erik Fox known for?

Erik Fox has skills like Sas, Clinical Trials, Cro, Pharmaceutical Industry, Clinical Data Management, Statistics, Sas Programming, Cdisc, Gcp, Regulatory Submissions, Statistical Programming, Data Management.

Who are Erik Fox's colleagues?

Erik Fox's colleagues are James (Jim) Price, Brian Boyer.

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