Erik Fox Email & Phone Number

Indianapolis, Indiana

SAS Programmer II/Systems Support.

Indianapolis, Indiana Area

• Answers and responds to telephone and/or electronic inquiries regarding Long Term Care benefit administration, policy owner eligibility and claims processing.• Properly document all calls and related correspondence using LTCG insurance system and or other proprietary tools and company process; properly document follow-up calls, voicemails and any other service requests. • Provide prompt, courteous service to all internal and external customers. • Identify opportunities and suggest ideas for improvement. • Work across multiple software platforms and services while meeting established metrics and service requirements. • Follow HIPPAA guidelines and standards with regards to patient health information

Indianapolis, Indiana Area

• Analyze SAS Drug Development (SDD) and Clinical Data Integration (CDI) business process and the support needs.• Monitor support queues where requests for support are logged and respond to requests to maintain service levels. • Partner with clients IT team to assist with the implementation of SDD and CDI technology. • Document all support activities related to a tickets within Service Now ticketing system. • Review SAS code that has been identified as having infinite loops or that has been flagged as code that has the potential need to be optimized and make efficiency recommendations. • Escalating unresolved problems and automatically prioritizing high-impact Applications, Software and Equipment such that, when outages occur, they are treated with the highest priority. • Correcting problems associated with Equipment, Software and file/print/application access, and providing break/fix support, advice, training and assistance to all levels of supportMet client dictated SLA's Managed ticket queue in Service NowPerform on call rotation Knowledge or Pinnacle21, Spotfire, PC SAS and SAS Drug Development

Indianapolis, Indiana Area

Statistical Programmer II - • Used SAS and SDD to create and perform QA/QC checks on WinNonLin and NonMem datasets for clinical use in Stage I through Stage 4 drug trials. • Researched and resolved source data problems. • Created and performed quality checks on submission documents in Word for new compounds that were submitted to the FDA. • Trained employees (off shore and on shore) on programming in the SAS and SDD environments along with SharePoint sites along with company and client SOP's and regulations. • Recognized by my former company and client for performing QA/QC checks with consistent high level of quality and for performing QA/QC reviews of large NM datasets within very short deadlines.• Meet with PK scientisst remotely or in person to plan dataset creation and or to resolve customer support issues. • Use of Excel in creating and exporting drug trial datasets. • Use of Word in creating QA/QC forms

Bachelor Of Technology - In Progress, Cyber Security

Database Administration

Data Modeling/Warehousing And Database Administration, In Progress