Erik Olvera Email & Phone Number

West Valley City, UT, US

Developed and maintained a Compliance department to effectively support the distributor field and Corporate. Daily tasks and responsibilities included:-Establish, maintain, and update policies.-Review, research, and analyze policy violation cases.-Establish close relations with distributor leadership and corporate staff.-Review, research, analyze, and.

Responsible for identifying opportunities to educate our Associates whose efforts may be in breach of company policy.Establish close relations with distributors and local market staff, via oral and written communication, and to respond to questions quickly and professionally.

Educated Associate force on company policies and procedures and worked cooperatively with individuals to maintain their activities within the bounds of organizational guidelines.Tasks included daily research and investigation of potential violations of company policy. Research included compiling and organizing related documentation.Research, analyze, and.

Educated distributor force on company policies and procedures and worked cooperatively with individuals to maintain their activities within the bounds of organizational guidelines. Conducted daily research and investigation of potential violations of company policy.Research included compilation and organization of related documentation. Research, analyze.

Responsible for daily supervision of over 10 employees; including motivation, reporting, training and modeling. Acted in an independent decision-making capacity with decision-making authority.Served in a supervisory capacity for a team of Customer Services Representatives working with international markets. Developed customer service skill set and language.

Working directly with consumers, accepted calls and emails from clients placing orders and resolving concerns. Developed excellent customer service skills.