Erik Ramirez Email and Phone Number

- Directly managed 15 Quality Analyst/Engineers over 3 product domains- Adapted new QAaaS pipeline which enabled R&D as a whole to have access to quality testing- Coordinated testing with teams in Poland, Mexico, Canada and US- Standardized test cases and quality measures so that we could grow as an org and track progress

- Leading QA POS team through companies SDLC in coordination with Dev and Product team- Leading Acceptance, Performance, Regression, and Smoke testing- Executing/analyzing custom Cucumber automation smoke testing scripts for our QA/Develop branches- Deploying PRs from Github/Bitbucket onto AWS for isolated instance testing- Test plan/case generation and maintenance on Testrails for the POS and automation department- Security and bug analysis on Datadog and Metabase

- Conducted testing on custom mobile application for both iOS & Android devices- Utilized Fullstory, Datadog, Jira to aid development team on improvements to applications- Performed manual testing on Epson, win10, android, and Pax devices in QA & Prod environments- Worked closely with Support, Implementation, Integrations, Product, Restaurant Success, and the Development teams to guide the features and bug fixes with the end-user in mind

- Worked directly with high processing and VIP merchants nationwide to resolve issues- Proactively reached out to SMB owners to offer insight, integrations and enhancements to their POS systems- Offered training to onsite staff and business owners- Provided technical support on long efforts such as new integrations, payroll, new POS enhancements etc- Worked with R&D to bring insight on feature request coming from business owners

- Performed POS hardware installs across the country. Everything from networking to removing old systems- Trained staff on their new systems before, during and after go live dates- Provided on site technical support for SMB owners to aid the transition of systems

- Provided technical support both on site and remote to hundred of clients in the Bay Area- Installed servers, racks, networks, cameras, audio and video equipment- Configured networks for clients to best match their needs- Troubleshot issues with Microsoft products (Active directory, Outlook etc) - Migrated data from servers or old hardware

- Worked with SMB owners to troubleshoot their payment devices- Configured POS systems to better suit our clients and enhance workflows- Setup payments through a variety of gateways (USAepay, TSYS, Worldpay, Stripe)- Worked with clients via phone or email averaged 30+ resolved issues daily

- Programmed building automation controllers (Alerton, JCI, Honeywell, Belimo, Delta)- Created logic to follow building engineers needs and conserve energy where applicable- Helped pilot the first cloud based BacNet installation enabling remote monitoring of buildings HVAC systems running on servers.- Serviced clients in the Bay Area remotely and onsite- Replaced logic boards, components and reprogrammed them when needed- Troubleshot electrical systems, anything from relays,… Show more - Programmed building automation controllers (Alerton, JCI, Honeywell, Belimo, Delta)- Created logic to follow building engineers needs and conserve energy where applicable- Helped pilot the first cloud based BacNet installation enabling remote monitoring of buildings HVAC systems running on servers.- Serviced clients in the Bay Area remotely and onsite- Replaced logic boards, components and reprogrammed them when needed- Troubleshot electrical systems, anything from relays, actuators, temp sensors, pressure switches and VFDs Show less