Erik Schroeter Email & Phone Number

Remote

TBD

Remote

Assigned to Diagnose Hardware and Software issues via Remote Assistance for one of the top 5 PC companies in the world.Assigned Case Manager to all first contact end-users, who will be managed from start to finish, and given responsibility of ensuring repairs are completed within the given SLA.Maintain a strict set of metrics designed to ensure the SLA was being met while also maintaining excellent Customer Experience ratings.Received Recognition by the Company and Client for following procedures and required authorizations, with a perfect score.

Worked in a team dedicated to offer insurance solutions to the elderly, disabled, low-income, and the average family.Listened to clients concerns and found solutions for them using clear communication and direct answers to provide actual solutions.Provides education on products and services to allow customers to make same day decisions.Provided financial analysis to determine subsidies available to pay insurance premiums.Guided consumers through the application process, including email and text message walkthroughs of electronic applications using direct links to our CMS software, named Delta.

Maryland, United States

Specialized in Affordable Care Act Enrollments, Private Health Insurances, and Ancillaries in multiple states.Participated in the OEP 2021 season with Assurance as an Independent Agent.

Maryland, United States

Managed a small clinic inside of a client’s facility that provided drug testing services.Acted as company representative in facility for the toxicology company.Enforced HIPPA guidelines with both the client and the people being tested. Applied proper ICD-9 diagnostic codes provided by a physician for insurance purposes.Handled a mix of data entry duties along with toxicology procedures

Melbourne, Florida, United States

Answered an average of 35 inbound calls per shift regarding Medicare's part C and D.Provided routine outbound calls to current members for quality assurance. Earned an A Rank for having a top percentile on the team. Used an in-house CSM software to manage clients and link applications directly to Healthcare.gov.Provided financial analysis to determine subsidies available to pay insurance premiums.Guided consumers through the application process, including email and text message walkthroughs of electronic applications using direct links to our CMS software.

Maryland, United States

Completed delivery of product to consumers in a timely manner.Worked independently without guidance or instruction from supervisors.Entrusted with transportation of daily earnings from store to bank.Held Shift Manager role, overseeing up to 6 employees and store operations during shift.Covered positions when required to ensure store performed satisfactorily.Complied with national and state Food Safety Regulations.

Maryland, United States

Ensured the wellbeing of all patients trusted under the team's' care.In-charge of the bariatric unit. (350lbs and up).Operated under HIPAA guidelines and provided non-emergency medical care using current EMT-B protocol.Trained in the use of two-way radio, including 45-seconds emergency consult with a local Medical Director to resolve ambiguity and to receive authorization in critical cases.Wrote reports on every incident that included patient vitals every 15 minutes (5 minutes for critical patients), documented every event and the times of the event, and linked PMI to the report, up to and including insurance.Worked with local police and fire departments to handle both combative patients, and inaccessible homes.Transported patients intrahospital, and occasionally "reverse 911", where a patient is transported from the hospital back to their home or hospice.

Maryland, United States

Performed sales, inventory stock, and maintenance in the electronics department, working with televisions, radios, DVD/Blu Ray players, video game consoles, and provided cabling needs. Trained new associates to understand the sales and commission process, as well as to increase their knowledge of products and services sold in the department.Performed repairs on electronics, mainly cellular phones, and instructed consumers on product operation for longevity of the product.