Erik Spinney Email & Phone Number

Shelton, Washington, United States

• Provide independent computer and network related customer service, equipment and software installation, troubleshooting, problem resolution, maintenance, documentation, and consultation.
• Install and configure hardware, software, and peripheral equipment for all system users- Find vulnerability impacting the network and notify admin team for remediation
• Analyze, diagnose, and resolve customer reported information technology incidents reported via ServiceNow
• Responded to tickets in order of business need, with most critical to business operations taking precedence
• Report emerging trend findings to Tier III support and supervisor to determine if further root cause analysis is required
• Maintain proper documentation on repair logs

Renton, Washington

Provided technical support to various clients with networks ranging from 1 workstation to networks of over 100 workstations.Provided technical support to various clients with networks ranging from 1 workstation to networks of over 100 workstations. With an emphasis on providing the user the best possible customer service Find and remediate cyber incidents.

Shelton, Washington

Provided Tier 1 and Tier 2 information technology support for a network of over 1K client machines with 100% accuracy.Respond to incidents in order of precedence, and investigate issues using all possible resources. Utilize ticketing system to document issues, procedures, and resolutions. Provide technical support to machines from a variety of models and.

Shelton, Washington

• Supervise security shift employees in the capacity of their duties and perform additional training with security officers.
• Directed 14 staff responsible for security operations, maintaining personnel-related documentation, to include: staffing, training, performance evaluations, and employee absences.
• Review and approve all reports generated over the duration of the shift.
• Performs additional training, and mentoring to security staff in protocols or best practices.

Shelton, Washington

Observe patrons and employees participating in gambling activities to detect infractions of house rules. Drives van to transport company personnel. Enforces Squaxin Island Gaming Enterprise and regulatory laws and requirements.Maintains constant vigilance to ensure the safety of patrons and employees and company property.Watches participants in games such.

Shelton, Washington

Provide Tier 1 and Tier 2 information technology support to independent clients, and businesses. Perform data and password recovery, client computer setup, network configuration, and hardware replacement. Provide desktop support for client machines Desktop hardware troubleshooting to resolve hardware related issues Support multiple OS versions including.

Lacey, Washington

Observe all activities on casino property, report any violations of the law of house policy and procedures.Emergency coordinator for first responders.

Lacey, Washington

Tacoma, WA

Observe, deter, and report suspicious or illegal activityProtect sensitive client information, including proprietary secrets.Monitor building and grounds with use of closed circuit television systems.Use verbal DE-escalation techniques to resolve tense situations in a peaceful manner.Receive after hours phone calls pertaining to shift staffing issues.

Fife, WA

Following verbal instruction to satisfy the client’s wishes.Communicating with a team to safely and efficiently complete team goals.Use logic to overcome challenges a project creates.

Tacoma, WA

Working independently of supervision for long periods of time.Maintaining detailed records of daily activities.Communicating using a variety of equipment regularly.Working independently and with a team to protect client assets

Lakewood, WA

Convey in a clear manner through verbal communication to the rest of the team.Work in a team to complete objectives in an efficient manner Setup, maintenance, and inventory of displays and display parts

Ft. Gordon, GA

• Established effective communications in a variety of hazardous conditions.
• Performed assembly, dis-assembly, and maintenance of communications networks of various types
• Oversaw and managed the maintenance of networks, hardware and software
• Troubleshoot network wiring installs of Category 5, 5e cabling
• Performed signal support functions including installing, operating and maintaining selected electronic devices, including versions of the Blue Force Tracker (BFT), designated radios and data distribution systems
• Organized and managed teams of 5 personnel to complete goals within schedule

Master'S Degree, Cybersecurity And Information Assurance

Bachelor Of Science - Bs, Cybersecurity And Information Assurance

Activities and Societies: Cyber Security Club

Associate’S Degree, Computer Network Administration

Troubleshoot and solve voice over IP issues Problem solve and fix hardware issues, to include replacement of components. Write programs to.

Ged, General Studies