Erik Torres Email & Phone Number

El Cerrito, Ca, Us

Newark, California, United States

Provision and deploy IT assets such as computers, phones, and other equipment to internal users in order to achieve business needsMonitor various user generated tickets and messages to resolve TELCO related issues such as phone service carrier swaps, disruptions in service, and asset management Frequently communicate cross departmentally as well as maintain relations with third party vendors, in order to facilitate business needsAccomplishments: Created detailed reports on current processes to give leadership better understanding of workflow and areas of bottleneckingFound several improvements to current process of provisioning assets by utilizing unused features of existing software as well as creating several small spreadsheet tools to better handle bulk operationsCreated and improved documentation of current business practices in order to more accurately reflect necessary actions and clarify areas of ambiguity Worked with business support team in order to help improve automation efforts for everyday tasks

Gerrards Cross, England, United Kingdom

Performed all duties of the General Manager in a fast paced casual dining settingRegularly made several weekly food and supply orders, and performed weekly/monthly inventory audits to identify stock trends and areas of lossScheduled Employees based on forecasted sales and would regularly perform both FOH and BOH duties as needed to keep business operating smoothlyMaintained daily temperature and food quality logs to ensure overall food safety Ensured all kitchen equipment was clean and any faulty equipment was reportedHandled any and all customer enquiries/complaints

San Francisco Bay Area

Managed inventory, equipment, and spending for 30+ micro-kitchens across a dozen client sites in Downtown San FranciscoScheduled and deployed a moving team of people that receive and stock food/beverage deliveries for multiple client sites on a daily basisKept in constant contact with with clients through phone and email to identify and address any issues in our services immediatelyFrequently communicated cross-departmentally to collaboratively solve client issuesAttended regular in person meetings with clients to ensure overall satisfaction with on site employees/services and ensure budget requirements are being metFrequently assisted in organizing in office events and tastings for clients with third-party vendorsForecasted future inventory requirements for each client based on product trends, events, holidays, and staffing changesUsed a variety of technologies to complete job duties such as Google Docs and Sheets to manage my team and track inventory, in addition to Salesforce and other proprietary applications to organize client informationImplemented new procedures and developed extensive online checklists for my team members to ensure food safety, proper equipment maintenance, as well as overall cleanliness and appearance for each client site

Worked onsite for a large client and independently managed their budget by making daily food and beverage purchases across 5 kitchens for a 400+ person office Deployed a small team of people to receive and stock food and beverage deliveries on a daily basisExpanded on existing procedures and developed extensive online checklists to ensure all equipment was cleaned and maintained properly, as well as to ensure overall food safety for the clientResearched and introduced new products to our clients based on their specific needs/wants, and analyzed consumption trends to fit new products into budgetRecognized by my leadership team and was the primary trainer for new assistant managers in the company

San Francisco, California, United States

Maintained FOH cleanliness and appearance to improve guest experiencePerformed daily/weekly inventory audits to and identify areas of loss to minimize potential wastePrepared nightly cash handling duties including verifying cash counts and preparing bank deposits to be picked upInspected deliveries and followed up with vendors about any broken or unusable products to receive creditDelegated employees on shift to complete daily closing dutiesFrequently trained new FOH and BOH staff in all aspects of the restaurantImplemented a detailed checklist to clearly define closing procedures and standards