Erika Barr Email & Phone Number

Brooklyn, New York

Responsible for performance management, employee relations, talent acquisition and staffing, compensation, benefits, training, and development.Developed and implemented New Employee orientation to ensure employee inclusion in the department and understanding of company culture.Composed memos, general correspondence and daily meeting minutes.Managed contract provisions, invoicing, and collections for 500+ Clients

Greater New York City Area

Supervised a team of 7 Analysts and 30 Associates.Responsible for Employee Interviews, On-boarding, supervising NA team including role setting, interim catch-ups and annual reviews. Monitored, reviewed, and addressed under performing personnel, and managed separations as required.Identified individual and group development and training needs. Oversaw internal development and training of client services personnel.Managed career development of the consulting team to ensure maximum productivity, efficiency and retention.Assisted Managing Director and Financial Controller with the completion of the annual plan and quarterly rolling forecasts. Supported cost control to ensure the region remains within annual plan guidelines.Ensured utilization of team members in accordance with targets and budgets.Oversaw regular team meetings, including; quarterly team days, monthly team meetings and special events.Drove and produced the agenda and actions plans from partner meetings.Managed complex calendars for the Vice President, Managing Director and Consulting delivery team. Which included, but not limited to coordinating travel for senior staff.Office Management including supplies, facilities and IT.

Brooklyn, New York

Responsible for managing 9 Teaching locations, including logistics, merchandise, and supplies. Worked closely with the President, by providing liaison between the president, key executives, and employees. Administered Executive Support such as; Calendar Management, Meeting Support, Travel Arrangement and Event Planning. Accounted for 120 Motorcycles in addition to maintenance, parts, registration, and sales. Maintained accurate records of the controlled documents issued to the company by NYSDMV and Motorcycle Safety Foundation. In charge of biweekly Petty cash reconciliation for all locations. Managed office staff, Instructors and new personnel according to job description. Utilized social media to respond to customer complaints and praise.

Brooklyn

Maintained phones, managed calendars, scheduled appointments, meetings, luncheons and conference calls, as well as arranged all travel plans.Train, motivate and lead a team of Sales Associates & Customer Service Representatives.Quickly and effectively solved customer challenges to include following up to ensure remediation.Processed accounts receivable, Assisted in reconciling accounts payableWorked with new customers in the development of new accounts. Generated repeat business through successful client follow-up.

Greater New York City Area

Supervises and coordinates activities of workers engaged in receiving and paying out money and keeping records of transactions.: Assigned duties and work schedules to workers to ensure efficient functioning of department. Responsible for training new employees. Maintain appropriate cash volume in branch. In charge of keeping track of employee payroll. Opening of new Business and Personal accounts. Responded to customer inquiries, complaints. Lead and assisted Branch Manager with successful monthly Audits.

Greater New York City Area

Generated sales by engaging and connecting with each client. Performed a variety of operational activities such as merchandise display, cash wrap procedures, driving results and enhancing the customer experience. Maintained a neat, clean and safe working and shopping environment. Handled shipment processing and receiving, replenishment, restocking and stockroom organization while adhering to visual standards. Display a “Customer is the priority” mindset at all time.

Brooklyn, New York

Plan, prioritize and delegate work tasks to ensure proper functioning of the department. Evaluated and manage office and warehouse staff. Identify and address staff training and coaching needs. Liaise with company CEO to support and implement growth strategies. Review customer complaints; track customer complaint resolution. Ensure budget requirements were met.

Bachelor'S Degree, Human Resources Management/Personnel Administration, General

Associate Of Science (A.S.), Human Resources Management

High School Diploma, Computer Science