Erika Bowen

Erika Bowen Email and Phone Number

Experienced Technical Support Specialist | Customer-focused IT Professional @ City of Pittsburgh
pittsburgh, pennsylvania, united states
Erika Bowen's Location
Pittsburgh, Pennsylvania, United States, United States
Erika Bowen's Contact Details

Erika Bowen personal email

n/a

Erika Bowen phone numbers

About Erika Bowen

Dedicated and results-driven Technical Support Specialist with [1 years] of experience providing exceptional customer service in the IT industry. Proven track record of efficiently resolving technical issues and delivering timely solutions. Adept at troubleshooting hardware and software problems and committed to ensuring optimal user experiences. Strong communication skills and a passion for helping individuals navigate and overcome technical challenges.

Erika Bowen's Current Company Details
City of Pittsburgh

City Of Pittsburgh

View
Experienced Technical Support Specialist | Customer-focused IT Professional
pittsburgh, pennsylvania, united states
Website:
pittsburghpa.gov
Employees:
1620
Erika Bowen Work Experience Details
  • City Of Pittsburgh
    Service Desk Analyst
    City Of Pittsburgh Feb 2023 - Present
    Pittsburgh, Pennsylvania, United States
  • City Of Pittsburgh
    Information Technology Service Desk
    City Of Pittsburgh Feb 2023 - Present
    Pittsburgh, Pennsylvania, United States
  • Allegheny County Department Of Human Services
    Imcw
    Allegheny County Department Of Human Services Apr 2022 - Feb 2023
    Pittsburgh, Pennsylvania, United States
  • Allegheny County
    Client Interaction Specialist
    Allegheny County Apr 2018 - Jan 2022
    Pittsburgh, Pennsylvania
  • Pittsburgh Job Corps Center
    Career Development Specialist
    Pittsburgh Job Corps Center Oct 2017 - Feb 2018
    Pittsburgh, Pennsylvania
  • Wesley Spectrum
    Tss
    Wesley Spectrum Apr 2017 - Oct 2017
    Pittsburgh, Pennsylvania
  • Spitzer Automotive Group
    Internet Sales Manager True Car Specialist
    Spitzer Automotive Group Aug 2012 - Jan 2017
    Helping customers negotiate car prices , interest rates and loan terms . Training new employees on how to casually transform a conversion from being nervous to educated on car and loan knowledge!
  • Spitzer Autoworld Lakewood
    Sales
    Spitzer Autoworld Lakewood Jul 2012 - 2017
    Monroeville Pa
    car sales
  • Sprint
    Lead Sales Rep
    Sprint Nov 2006 - Dec 2011
    Homestead, Pennsylvania
    Training new employees, processing new inventory, submitting payroll, logging security incidents. Also helping customers with billing inquiries and deescalating irate customers!
  • Allied Security
    Security Guard
    Allied Security Sep 2008 - Oct 2009
    Downtown Pittsburgh
    This was part of my internship. I did security for several different events ! Steelers games Pitt games Pirates games. Some concerts . Depending on the location I maintained the rowdy crowds . Did formal pat downs to check for weapons . Secured the lobby area for players . Surveyed crowds and broke up fights.
  • American Express
    Retention Specialist
    American Express Jul 2004 - Sep 2006
    Westmifflin
    Taking inbound calls in regards to customers that want to cancel card service. My job was to retain the card holder by offering bill credits to correct bills or lower interest rates also to open up other cards to transfer balances for better services and offers to accommodate the customer by keeping the card holder happy
  • Dish Network
    Customer Retention Manager
    Dish Network Aug 2001 - Aug 2003
    Mckeesport, Pennsylvania
    taking escalating calls and correcting all issues regarding bills or tech support or just complaints
  • Pnc
    Bank Teller
    Pnc Jul 2001 - Jul 2002
    Penhills Pa
    Opening accounts and doing basic teller tasks while promoting products and services
  • Community Options
    Resident Assistant
    Community Options Aug 1997 - Sep 1998
    South Side Pa
    helping children and adults with daily functions and day programs and helping education them with basic language and daily chores. Making sure they accomplished written goals and made progression with therapeutic programs . Going to classes with them to improve motor skills and daily lifestyle habits .
  • Northwestren Human Services
    Residential Specialist
    Northwestren Human Services Jul 1996 - Aug 1997
    North Hills Pa
    Helping children and adults with autism accomplish daily routine. Going over goals with their family's to make sure they were aware of the progression. Also maintained records of progression and worked on daily living skills. Helped them gain knowledge on what government options are available to improve there lifestyle
  • Ywca
    Youth Worker
    Ywca Nov 1992 - Sep 1993
    Lawrenville
    Volunteered to help the children of the community learn how to succeed in life. Gave them key knowledge on how to improve there way of thought and daily living. Helped prepared them for Highschool and focused on morals and values . Took them on weekly trips to visit schools an library's and mesumes to open the minds to the children that there is more to accomplish than just what they have been taught by friend or family that have been trapped in the government sytem

Erika Bowen Skills

Account Management Sales Management Sales Operations Team Building New Business Development Profit Marketing Customer Experience Marketing Strategy Forecasting Social Media Negotiation Leadership Crm Training Team Leadership Cold Calling Direct Sales Management Retail

Erika Bowen Education Details

Frequently Asked Questions about Erika Bowen

What company does Erika Bowen work for?

Erika Bowen works for City Of Pittsburgh

What is Erika Bowen's role at the current company?

Erika Bowen's current role is Experienced Technical Support Specialist | Customer-focused IT Professional.

What is Erika Bowen's email address?

Erika Bowen's email address is eb****@****zer.com

What is Erika Bowen's direct phone number?

Erika Bowen's direct phone number is +144032*****

What schools did Erika Bowen attend?

Erika Bowen attended Point Park University, Icm School Of Business.

What are some of Erika Bowen's interests?

Erika Bowen has interest in Social Services, Children, Poverty Alleviation, Animal Welfare, Arts And Culture.

What skills is Erika Bowen known for?

Erika Bowen has skills like Account Management, Sales Management, Sales Operations, Team Building, New Business Development, Profit, Marketing, Customer Experience, Marketing Strategy, Forecasting, Social Media, Negotiation.

Who are Erika Bowen's colleagues?

Erika Bowen's colleagues are Kevin Sorensen, Sharon Seng, Joe Tumsis, Anthony Bilan, Elmer Caton, Elizabeth Gloff, Jonathan Craig.

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