Erika Cramer Email & Phone Number

San Francisco Bay Area

San Francisco Bay Area

• Schedule qualifications testing for both internal employees and outside contractors • Create and maintain qualification records using MS Office calendar, email, Excel and Sharepoint• Provide good customer service responding to daily high volume of phone calls and email• Produce accurate daily rosters and data analytics for evaluators and supervisor• Research candidates in SAP and other web-based databases• Respond to data requests for state regulatory agencies and internal inspectors

San Francisco Bay Area

• Perform complex specialized recordkeeping and tasks related to police functions by using automated and manual systems • Developed and implemented process to reduce delinquent reports by approximately 30%• Complete and type/transcribe a variety of material such as written or dictated reports • Scheduled and coordinated meetings for management and work association• Used interpersonal skills in stressful environment to deal with irate persons and emergency situations both live and on telephone

San Francisco Bay Area

• Coordinated worldwide Information Asset Management initiatives for all sites in the United States and Europe• Developed, coordinated and hosted records management training via live and Webex sessions for over 100 records coordinators located throughout the United States and Europe• Developed online records management training for deployment via corporate online learning system• Coordinated offsite storage operations for all United States sites, including archiving records review, process training and vendor management• Coordinated annual destruction process of over 5,000 boxes nationwide

San Francisco Bay Area

• Provided support to two managers and several attorneys • Provided due diligence support for corporate legal department, to include contacting outside counsel, compiling documentation, and serving as project lead• Imported documents into electronic content management system, assisted in development of specific applications, coordinated access and conduct user training for company personnel• Co-authored records management policy and procedure manual, including interactive records retention schedule • Developed web-based records management training using Microsoft Power Point and Macromedia Captivate• Coordinated offsite storage operations for over twenty company sites in United States and Canada as well as assisted in contract negotiation and vendor review

San Francisco Bay Area

• Provided routine administrative support for a team of eight salespeople, including travel, expense reports, correspondence, presentation preparation and general office duties.• Planned and coordinated 3 major sales and training meetings for over 50 people and several small group meetings, both onsite and offsite.