Managing health and life insurance programs.▪ Designing and implementing effective training and development plans.▪ Ensuring all employee records are maintained and updated with new hire information or changes in employment status.▪ Identifying the company’s hiring needs and managing the recruitment process to ensure it runs smoothly utilizing the payroll system Paylocity.▪ Tracking department budgets.▪ Responding to employees’ queries and resolving issues in a timely and professional manner.▪ Managed a sizable base of payroll customers on all products, including check endorsement, tax pay, and pay link direct deposit reporting to attain customer payroll, human resources, and staff benefit requirements.▪ Connect everyday with clients in line with set programs to collect payroll data, such as tax allocations, salary modifications, specialized payments and staff deductions or modifications.▪ Organize all human resources payroll affiliated data fundamental to process and attain appointment agenda.▪ Offer quality customer service to maintain the utmost level of customer retention.▪ Organize knowledge of the payroll processing systems and modifications in wage tax regulations to develop a confidential relationship with customers.▪ Associate with state, local, and federal tax organizations in lieu of customers to find solutions to issues.▪ Manage and organize a constructive working relationship with customer agencies and other staff to enhance the service image.▪ May take part in organizing departmental training sessions to develop and empower staff.▪ Process payroll for the organization on an Internet based platform every week.▪ Secure time sheets, certify accuracy, and prepare them within organized time limits.

Serve as the primary point of contact for all inbound emergency calls.Work with other departments to quickly, efficiently, and empathetically resolve customer and/or vendorissues.Utilize strong problem solving skills with ability to come to a quick and effective resolution.Answer inbound calls from vendors, clients, or drivers concerning vehicle repairsCreate electronic claims based on client specific instructions from drivers via phone, email or fax.Promote use of primary/preferred repairers, arrange tows (if necessary) and arrange for rental vehiclesProvide clear explanation of claims process to driversFollow up with clients, vendors and repair facilities to ensure that repairs are conducted in a timelymanner and to reduce rental car expenses for clients.Provide assistance and working with Subrogation deptContinuously monitor claims to ensure that service is provided with in specified time.Accurately process billing and resolve any disputes.To continuously improve and maintain the functional unit’s systems and procedures

o Ensures that all incoming phone calls are answered utilizing the appropriate Easterseals greeting.o Ensures that all mail and messages are directed to the correct employees.o Maintains minutes for all team meetings, directors’ meetings, and other meetings as requested.o Assists with scheduling for conference room(s).o Updates and maintains employee phone tree and contact lists for sites and employeeso Updates employee board regularly.o Ensures a neat, organized reception area and kitchen/break room at all times.o Assists with developing a system for purchasing supplies in a timely manner and maintains an accurate and current inventory of supplies and equipment.o Completes and tracks all accounts payable.o Receives, reviews, and follows up with HS/EHS sites on all payment invoices.o Processes site and consultant invoices and submits to the Central Office according to deadlines.o Coordinates and submits all travel reimbursements according to deadlines.o Assists with training staff and monitors the completion of time activity sheets for all Head Start and Early Head Start funded staff.o Keeps inventory of printers, copy machine supplies and requests items as needed.o Performs other general duties as assigned by the Program Support Manager.o Responsible for ongoing facility management at the office, including the coordination of repairs, equipment maintenance and correspondence with contracted vendors.o Responsible for ongoing technical assistance and coordinating services (toner, servicing, paper supplies, etc.) involving machines or computers.o Assists with on-site orientation for all new personnel, volunteers, and interns.o Assists with in-kind tracking and entering info into COPA as needed.o Participates on the Health Safety Committee, coordinating drills, internal and external inspections and other safety responsibilities.o Attends meetings, translates documents, and assists with communication with families as needed.

• Complete Quarterly Calendar for Illinois State Licensed Child Care Providers under contract for IDHS. Provide daily support to to Training Coordinator. Provide front desk coverage to clients. • Recruit Presenters for statewide trainings. • Interact with INCCRRA (Illinois National Child Care Resource and Referral Association) in submitting trainings for Child Care providers order training Materials. • Submit invoice to coordinator for payment of trainers. • Work hand in hand with database specialist to make training data is submitted and correct. • Upload data information for child care training into State of Illinois data tracking system DTP (Data Tracking Program)

• Assists 3 Program Managers in the local office and remote office• Reviewed and processed deliverables for multiple types of contracts • Act as a point-of-contact in absence of Program Managers.• Provided daily administrative assistance to over 50 employees on Government contract task.• Maintain employee activity by updating appropriate personnel files and reports• Generate various employee new hire paperwork (i.e. applications, extending offers).• Make travel arrangements and submit expenses for Program Manager and employees, as necessary• Create memos, reports, emails and letters to send to various company business units and Government agencies.• Track travel expenses, overhead and contract travel and training expenses.• Prepare, review and submit Monthly Financial Summary and Technical Report.• Tracking employees weekly time entries using audit trail reports. • Responsible for Typing Correspondences, Photo-Copying, Filing, and Faxing Reports to company business units.• Assist Program Manager to manage their staff and work closely with their customers • Distributes company correspondences to Government on-site staff via faxes, emails, Telephone or regular mail.• Oversee day-to-day operation of Chicago, Dayton, and Western Region Offices• Track monthly invoicing for various company contracts• Post monthly reports to Government website. Viewable for Government contracting administration and Government clients.