Erika Devlin Email & Phone Number

Warminster, Pennsylvania, United States

At DreamLine Shower Doors, I lead comprehensive order processing and fulfillment operations across multiple distribution sites, directly overseeing EDI transactions, inventory management, SLA adherence, and external distribution center coordination. My role demands the ability to anticipate and resolve operational challenges swiftly, ensuring minimal business interruptions while optimizing cross-functional workflows.Key Accomplishments:➣ Lead a lean, high-performing team of six, achieving an 85% year-over-year retention rate and improving engagement scores by 15% through a strategic approach to employee development.➣ Process an average of 700 orders per day, driving annual revenue while reducing errors by 50%.➣ Overhauled process automation, achieving a 100% improvement in order accuracy, an 88% reduction in processing time, and saving 250+ hours annually in label/pallet processing for truckload shipments.➣ Scaled operational capacity to handle over 1,500 orders per day, contributing to sustained growth. ➣ Partnered with key retail accounts, maintaining relationships with 200+ wholesale clients and eliminating excessive fines by refining eCommerce compliance protocols in 3 months.➣ Cut labor costs by 50% while doubling order volume by rightsizing the team and enhancing productivity through strategic process improvements and employee cross-training.➣ Developed training programs for over 20 personnel across eight branch locations, significantly boosting productivity by standardizing EDI transaction processes for dealer-specific orders.➣ Played an integral role in transitioning the company’s order management system from QuickBooks to Sage X3 ERP, training 40+ users and ensuring a smooth operational shift across multiple locations.

Warminster, Pennsylvania, United States

Prior to receiving a key promotion, I managed the full order processing cycle, overseeing the day-to-day operations related to order entry, fulfillment, and customer satisfaction. I was responsible for ensuring that all orders met Service Level Agreements (SLAs), inventory was accurately tracked, and customer expectations were exceeded. This role required a strong focus on cross-functional collaboration, allowing for seamless communication with various departments such as customer service, sales, and warehouse teams.

Warminster, Pennsylvania

As the Order Processing Supervisor, I headed a team in handling daily order entries and returns, ensuring smooth workflow and accuracy throughout the order lifecycle. My focus was on managing EDI transactions, resolving customer complaints, and ensuring that our operations were running at optimal efficiency. This role demanded close attention to detail, ensuring orders were processed promptly and systems were functioning without interruption.

Warminster, Pennsylvania

In this position, I led a team responsible for managing customer returns and processing orders, ensuring compliance with company policies and customer satisfaction standards. I also collaborated with internal teams to improve order processing timelines and streamline returns management. My role involved tracking metrics for team performance, troubleshooting issues, and fostering an environment of continuous improvement.

Bensalem, Pennsylvania

As the Department Supervisor for the Customer Service & Millwork Department, I led a team of three, managing daily operations and ensuring efficient retail processes in a high-volume environment. My responsibilities included overseeing customer service operations, managing vendor relationships, and ensuring that key sales metrics were met while maintaining optimal inventory accuracy. I worked closely with senior management to address key priorities and escalated issues, contributing to the overall success of the department.Key Accomplishments:➣ Propelled departmental sales to $2M annually by streamlining operations and team performance.➣ Took full ownership of the P&L, implementing strategic improvements to optimize profits and costs. ➣ Achieved a 90%+ retention YOY, driving employee engagement through high-quality performance evaluations and development initiatives.➣ Trained and developed 10-12 staff members while consistently hitting weekly sales goals of $100K and maintaining top-tier customer satisfaction.➣ Reduced shrinkage by 5-10% through improved inventory management and organizational practices.➣ Collaborated with the PRO team to close larger sales, improving vendor relationships and revenue.➣ Engaged 10-15 customers daily, delivering expert product knowledge and guiding customers through design and purchasing decisions.➣ Implemented process improvements in customer fulfillment, enhancing the customer experience. ➣ Led efforts to ensure compliance with customer regulations, developing internal policies and training. ➣ Resolved escalated sales and operational issues by identifying procedural gaps and deploying corrective actions to ensure smooth operations.➣ Analyzed customer return and replacement data to improve product quality and shipping processes, leading to fewer returns and increased customer satisfaction.➣ Led inventory preparation, discontinuing outdated inventory, and managing promotional setups.