• Recent achievements include surpassing sales goals by 35% over plan. This success was achieved by creating an energetic service environment and positioning my team for success 
• YTD secret shop score is at a 95% 
• Sales volume of $1.5 million in less than a year, the fastest growth in the district 
• Maintains high operational and service standards 
• Ensures visual merchandising and service expectations set by District Manager 
• Recruit, supervise, train and develop all current staff members 
• Establish relationships with local business communities through various outreach techniques

• Analyzed and measured business trends• Developed and implemented plans to maximize sales and exceed goals and objectives• Increased sales margins every year• Grew an extensive client book• Enhanced customer experience by leading the team of associates in providing strong customer service• Controlled shrinkage, expenses and payroll• Enforced loss prevention policy and awareness on the floor in order to control external shrinkage• Recommended all employees be trained on cash register operations, resulting in additional resources during busy periods without increased payroll costs• Reviewed job applications, interviewed applicants, and hired, trained and developed associates• Oversaw all HR responsibilities

• Was promoted from assistant manager to store manager in 1 year• Managed store operations by ensuring exceptional performance and excellent customer services• Assisted customers in all aspects of store services including handling complaints and inquiries• Trained and supervise employees• Head merchandiser for all window and in-store displays of stock, changed on a bi-weekly basis• Average score of 95% on our secret shops• Monthly touch bases with employees

• Opened and closed store, handled customer service issues, and oversaw cash control• Consistently met and exceeded sales goals• Delivered a great customer service experience in the store at all times• Assisted with merchandising and promotions efforts• Maintained stock levels and received all stock orders• Handled all wedding and personal gift orders

• Was promoted from key holder to assistant manager in 3 months• Increased sales margins by 7% • Adhered to all opening and closing procedures • Hired 3 new associates, trained and developed, who were then promoted to keys • Coordinating store display in line with brand guidelines and strategy• Delivering weekly floor moves, window installations and mannequin styling.• Scheduling for a staff of 15