Erika Poole is a Director of User Research at Anthem, Inc.. She possess expertise in human computer interaction, qualitative research, ethnography, computer science, user centered design and 42 more skills. Colleagues describe her as "Erika is truly one of a kind - combining a scientific approach with business acumen, she turns research into actionable, tangible, and strategic opportunities. She asks the right questions, actively listens, intensely analyzes, then turns out next-steps that build successful business plans. She's well-versed in healthcare, UX/UI, and innovation process, and an all-around great person to work with. Anyone would be lucky to have Erika on their team. "