Customer support for sales associates, filed service engineers and customers to support the contracting needs for assigned book of business. Book new customer contracts, setting bill schedules, shipping schedules and lease or service billings as acquired.Maintain assigned contract book of business for existing customers and ensuring that contract terms and conditions are being met.Assist sales organization in securing contract renewals, preventing expert and supporting in the placement of new instruments. Timely resolution of diverse customer support issues including logistics, distribution, product availability and general inquiries.Self-audit contracts for compliance to policy and programs, and enter into on-line system.Coordinating with customers for different levels of management and departments within the organization to ensure that seamless and effortless experience for the customer.Support to other members of the team, to ensure that better outcomes are reached in a collaborative environment.

International Order management and Logistics experience. Develop and maintain positive distributor and customer relations by understanding their needs and special contract terms. Provide data of pending orders for each Dealer, which ensures the objectives of the Commercial Operations are met on a monthly basis.Understanding both cost and pricing information to help identify possible issue with profitability.Analyze required data and information that is requested by Commercial Operations.Have strong technical skills, business acumen, and a full understanding of the needs of the Distributor network and end-user customer.Effectively communicate with both external clients and internal team’s opportunities to enhance customer service and product fulfillment.Experience working with Freight Forwarders in scheduling and understanding shipment flow as it relates to exports.

Assisted Human Resources Department in various general office duties including sending out regret letters to potential employees, filing, entered data in Excel spreadsheets. Coordinated interviews with applicants, followed up with managers for interview feedback. Prepared offer and new hire packets.

Performed a variety of general and routine clerical duties; type forms, letters, memoranda, bulletins, reports, requisitions or other materials from or rough copy; proofread completed typing assignments. Received visitors; answer telephone and refer calls and visitors to appropriate personnel; answer routine questions according to established guidelines. Log and file daily paperwork. Update and maintain spreadsheets and routing information. Create documents for tracking purposes. Revise, update and track pertinent paperwork for audit.

Assisted with the development of new products and administrative functions to support operations. Conducted training with travel to various restaurant locations for operational visits.Interviewed General Managers and restaurant crew for product test feedback, Conducted roundtable discussions, creating customer surveys, generating reports on test product results, and monitoring financial affecting the test.