Erika Roan

Erika Roan Email and Phone Number

Senior Analyst at Shopee @ Shopee
singapore, singapore
Erika Roan's Location
Philippines, Philippines
About Erika Roan

Goal-driven analyst with high adaptability. Experienced in all customer service channels - inbound and outbound calls, e-mail, and chat. Familiar with Zendesk, Salesforce, Bliss, and other customer service tools. Launched several projects as a Quality Specialist for UberEats Restaurant Operations, with good stakeholder management.

Erika Roan's Current Company Details
Shopee

Shopee

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Senior Analyst at Shopee
singapore, singapore
Website:
shopee.sg
Employees:
16921
Erika Roan Work Experience Details
  • Bajok'S To Go
    Co-Owner And Social Media Manager
    Bajok'S To Go Aug 2021 - Present
    · Assist buyers with online and in-store orders· Communicate with suppliers for stock replenishment· Handle social media interactions· Edit photos and captions for posting· Maintain food safety· Keep recipe standards and identify needs for improvement· Communicate with store rider for efficient delivery
  • Shopee
    Senior Analyst
    Shopee Jun 2020 - Present
    Philippines
  • Little Square Kitchen
    Co-Owner And Social Media Manager
    Little Square Kitchen May 2020 - Present
    · Manage social media interactions· Edit photos and create content using Canva· Create captions for posting· Respond to customer inquiries over Facebook Messenger and Instagram· Ensure sanitation and safety while preparing food orders· Oversee transition from order taking to payment processing until delivery
  • Uber
    Quality Specialist Ii
    Uber Jun 2019 - Jun 2020
    Manila
  • Uber
    Community Operations Specialist
    Uber 2017 - May 2019
    Manila
  • Wells Fargo
    Phone Banker 2
    Wells Fargo 2014 - Nov 2016
  • Wells Fargo
    Phone Banker 1
    Wells Fargo 2013 - Feb 2014
  • Aegis Services
    Hotel Reservations Executive
    Aegis Services 2011 - 2013
  • Convergys
    Tsr/Csr For Uverse
    Convergys 2010 - 2011

Erika Roan Skills

Social Media Customer Service Quality Assurance

Erika Roan Education Details

  • Centro Escolar University Makati
    Centro Escolar University Makati
    Registered Nursing/Registered Nurse

Frequently Asked Questions about Erika Roan

What company does Erika Roan work for?

Erika Roan works for Shopee

What is Erika Roan's role at the current company?

Erika Roan's current role is Senior Analyst at Shopee.

What schools did Erika Roan attend?

Erika Roan attended Centro Escolar University Makati.

What skills is Erika Roan known for?

Erika Roan has skills like Social Media, Customer Service, Quality Assurance.

Who are Erika Roan's colleagues?

Erika Roan's colleagues are Jonatan Rodrigues, Bella Florentina, Yoren Yoren, Cheng Lyu, Natalie Ngo, Yến Nhi, Annisa Nur Halimah.

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