Goal-driven analyst with high adaptability. Experienced in all customer service channels - inbound and outbound calls, e-mail, and chat. Familiar with Zendesk, Salesforce, Bliss, and other customer service tools. Launched several projects as a Quality Specialist for UberEats Restaurant Operations, with good stakeholder management.
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Co-Owner And Social Media ManagerBajok'S To Go Aug 2021 - Present· Assist buyers with online and in-store orders· Communicate with suppliers for stock replenishment· Handle social media interactions· Edit photos and captions for posting· Maintain food safety· Keep recipe standards and identify needs for improvement· Communicate with store rider for efficient delivery
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Senior AnalystShopee Jun 2020 - PresentPhilippines -
Co-Owner And Social Media ManagerLittle Square Kitchen May 2020 - Present· Manage social media interactions· Edit photos and create content using Canva· Create captions for posting· Respond to customer inquiries over Facebook Messenger and Instagram· Ensure sanitation and safety while preparing food orders· Oversee transition from order taking to payment processing until delivery
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Quality Specialist IiUber Jun 2019 - Jun 2020Manila -
Community Operations SpecialistUber 2017 - May 2019Manila
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Phone Banker 2Wells Fargo 2014 - Nov 2016 -
Phone Banker 1Wells Fargo 2013 - Feb 2014
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Hotel Reservations ExecutiveAegis Services 2011 - 2013 -
Tsr/Csr For UverseConvergys 2010 - 2011
Erika Roan Skills
Erika Roan Education Details
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Centro Escolar University MakatiRegistered Nursing/Registered Nurse
Frequently Asked Questions about Erika Roan
What company does Erika Roan work for?
Erika Roan works for Shopee
What is Erika Roan's role at the current company?
Erika Roan's current role is Senior Analyst at Shopee.
What schools did Erika Roan attend?
Erika Roan attended Centro Escolar University Makati.
What skills is Erika Roan known for?
Erika Roan has skills like Social Media, Customer Service, Quality Assurance.
Who are Erika Roan's colleagues?
Erika Roan's colleagues are Jonatan Rodrigues, Bella Florentina, Yoren Yoren, Cheng Lyu, Natalie Ngo, Yến Nhi, Annisa Nur Halimah.
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