Erika Rose Email & Phone Number

• Work within Microsoft’s Area Win Room (AWR) team to support the End Customer Investment Funding (ECIF) program for the Americas.
• Assist Microsoft sellers and internal stakeholders in navigating ECIF processes and program requirements.
• Manage daily Modern Work & Security calls overseeing funding eligibility and supporting Subject Matter Experts.
• Process supported requests to secure funding approvals efficiently.
• Provide dedicated customer service to expedite the release of funds.
• Monitor key risk indicators and escalate issues to ensure timely resolution and adherence to program standards.

• Supervised a team of five supporting Microsoft's End Customer Investment Funding (ECIF) program.
• Supported customers through Microsoft's ECIF funding process via Microsoft’s CRM.
• Helped with data analysis, reviewing and processing of contracts, and project submissions.
• Trained new team members and developed a new comprehensive ECIF training system for the organization.
• Monitored team performance and provided problem solving to increase productivity and maintain quality standards.
• Facilitated weekly meetings aimed at improving team performance and providing company updates.

Assist clients through Microsoft’s ECIF funding process, including help with data analysis, review and processing of contracts, and project submissions.

Assist clients through Microsoft’s ECIF funding process, including help with data analysis, review and processing of contracts, and project submissions.

Fresno, California, United States

• Oversaw administrative duties related to payroll, workplace efficiency, customer relations.
• Developed and updated spreadsheets and databases to track, analyze, and report on performance and sales data.
• Assisted in the development and implementation of new administrative procedures to support customers.
• Managed filing systems, entered data, and completed other clerical tasks.

Fresno, California, United States

• Welcomed clients and helped with check-in/check-out procedures.
• Answered phone calls, emails.
• Scheduled pet day-care bookings.Managed Vet checks.

• Translated documents from English to Italian and vice versa.
• Reviewed final works to spot and correct errors in punctuation, grammar, and translation.

Venice, Veneto, Italy

Aided foreign students attending Ca’ Foscari’s Erasmus ICM program

Venice, Veneto, Italy

Managed immigration and enrollment process for visiting professors, researchers, and students.

Noale, Veneto, Italy

• Helped with general clerical work for medium sized construction company.
• Interacted with customers by phone, email, or in-person to answer requests and offer estimates.
• Provided clerical support to company employees through data entry and analysis.