Erika Sinclair Email & Phone Number

• Monitoring parents’ health and well-being• Setting up doctors appointments and facilitating transportations needs to and from doctor’s office• Food preparation, grocery shopping, and all housekeeping and overseeing financial and legal issues.

Greater Atlanta Area

Greeted customers and determined their needs and wants. Recommended merchandise based on individual requirements. Answered customers’ queries and concerns. Assisted in display of merchandise. Often was telephone operator whereby directing phone calls to designated departments and providing customer assistance.

Greater Atlanta Area

Answered customer questions about beer, wine and spirits in a knowledgeable manner. Provided customer service in a fast-paced sales environment. Maintained and restocked inventory. Performed custodial tasks in order to preserve the integrity of the store.

Decatur

Job duties included planning and scheduling meetings or appointments, organizing hard copy and electronic files, and conducting research and managing projects. Responsible for purchasing equipment and supplies, correspond with vendors and oversee areas such as media libraries and stockrooms.

Greater Atlanta Area

Responsible for handling inbound and outbound escalated calls, subsequently processing customers’ repairs and scheduling appointments. Ensured quotas for service volume and timeliness were met. Adapted rapidly to work environment and provided customer resolution. Provided additional support to the Area Manager including administrative tasks, special projects and report analysis as needed.

Greater Atlanta Area

Handled customer questions, concerns, and billing inquiries with the goal to resolve the customers’ issues with one call resolution. Offered alternative solutions with the objective of retaining customers’ business. Handled business transactions in connection with activation of customer accounts using web-based tools.

Forest Park, Ga

Generated revenue and/or profit for mid-size B2B accounts via inbound and outbound calls. Maintained key client base on sales teams and provided ongoing service and support on named accounts. Sold to an established account base and identified prospective customers; followed up by telephone and closed leads.

Greater Atlanta Area

Facilitated customer relations and assisted in coordinating details of clients’ meetings and special events.

Greater Atlanta Area

Conducted statistical analysis and reporting used by Customer Support management to improve customer service and satisfaction.• Identified quality gain opportunities through analysis of the weekly Executive Summary Report, which provided decision-making support to Customer Support management.Responsible for training new recruits and continuing career development on a monthly basis. • Improved new hire education by creating learning strategies in conjunction with Customer Service and Technical Support management.• Developed weekly exams to assure that call center agents maintained and continually improved product awareness and critical skill sets. Maintained customer relations in dial-up sales, web hosting sales and web hosting customer service.• Developed an acute awareness to alternative business solutions leveraging latest Internet technology.• Solved customers’ issues adhering to a ‘One Call Resolution’ model.• Processed customers orders and answered inquires.

Greater Atlanta Area

Managed the Small Sort Operations and Secondary Sort Aisle at a hub warehouse and supervised front line operations staffed by approximately 45 people.• Implemented synergies and efficiencies that decreased sort time by approximately 5%.• Established effective working relationships with a staff that included wide cultural and educational diversity by adapting interpersonal and communications skills to their needs and comfort levels.

Bachelor Of Arts (B.A.), Mass Communication/Media Studies

High School Diploma