Erika Wright Email & Phone Number

Raleigh/Chapel Hill, Nc

● Formulated direct billing program that increased business ● Hired and developed 20 shift managers and 3 General Managers through S.M.A.R.T goals and weekly feedback● Created a schematic for operations that influenced a 10%+ increase in catering sales in each market● Supervised and completed manager evaluations quarterly ● Counseled General Managers on monthly P&L● Constructed a cash reconciliation spreadsheet to streamline workload● Kept company policies updated to current brand standards and regulations ● Maintained OSHA, EEOC, and PCI compliance in all units● Created multiple business plans for new business concepts● Face of company for all media coverage● Active participant on social media content team

Raleigh-Durham Area, North Carolina

* Developed 13 shift managers through S.M.A.R.T. goals and weekly feedback* Created schematics of operations that influenced a growth in catering sales* Supervised and completed manager evaluations quarterly* Maintained OSHA, EEOC and PCI compliance in each unit* Spread brand awareness through fostered relationships* Introduced staff incentives to generate sales and emphasize policy compliance* Successfully executed 100+ person catered events on and off site* Completed payroll for multiple units

Hampton, Va/Raleigh, Nc

* Increased profitability through systems implementation and ongoing training* Partnered with GMs to develop Catering Managers* P&L management * R&M management* New manager training * District safety manager* Manager new hire orientation at district training store.

Hampton/Richmond, Va

* In store/community customer building * Maintained customer contact database * Organized community outreach events* Improved catering/take out staff training * Assisted in instructing district workshops* Assisted in opening units new markets* Increased profitability through implementing systems