Erika Ross Email & Phone Number

Lehi, Ut, Us

Lead and mentored a high-performing team of Senior Account managers, Account directors and Group Account Directors.Developed and trained the strategies that lowered the churn to 5.5% for rolling 12 month goal by growing and fostering long-term relationships and renewing clients.Collaborate with senior leadership to align client service initiatives with overall business objectives.Analyze client feedback and service metrics to continuously improve service delivery and address any issues.Oversee the management of key client accounts, ensuring personalized and effective service.Foster a culture of innovation and collaboration within the team to enhance service offerings.Forward thinking with the strategic direction of the department, accountability, business acumen and vision for the portfolio of businesses that the team manages.Responsible for meeting department KPI’s and client facing SLA’s.Oversight and development of the Group Account Directors on the team. Perform weekly 1 on 1’s with the team, team huddles, and share knowledge and direction with the team by leading by example.Proactively keep abreast of the industry trends/changesMentor the team to maximize the individuals’ growth and harness the strengths and opportunities of each team member. Give radical candor feedback and personal improvement plans when needed.Work with team members directing clients when extra attention is needed.

Lehi, Utah, United States

Lehi, Utah

Lehi, Utah, United States

Sandy, Utah

Be the main day-to-day contact for between Oozle Media clients.Use Google Analytics and AdWords to review clients’ web traffic, pitch strategic campaigns and report on progress. Own all aspects of marketing campaigns, from the initial campaign strategy, to campaignsetup, execution, review and reporting work with cross-functional teams to ensure success.Campaigns include all aspects of paid search, website maintenance, social media and onlinereputation.Lead a team of Creative and Content specialists to consistently improve client websites foroptimal success and to better serve overall digital strategy.Create client-facing monthly reports on all aspects of Oozle Media campaignsRun monthly meetings to update clients on cumulative progress

Lindon, Utah

- Consult with clients to understand their marketing goals and objectives- Formulate marketing strategies and help clients achieve their goals- Manage day to day tasks for optimizations and client reporting Execute keyword research utilizing keyword data to map out future of the Local/National SEO campaigns - Work with programmers, content writers, and fulfillment teams- Meet with clients monthly to report campaign progress and discuss strategy Follow SEO campaigns through to completion while providing guidance. I make sure all deliverables are met and successfully implemented, keeping up to date with Google’s guidelines and the requirements.

Lehi, Ut

- Head of marketing, programming, sales and customer service- Manage orders, refunds, exchanges and customers- Picked out designs and researched latest industry trends and ROI- Schedule and book conferences and shows to increase customers and sales- Create and optimize SEO, social media and PPC campaigns

Lehi, Ut

- Help clients setup and run their own online business- Managed scheduling and helped clients to identify and focus marketing efforts- Communicated with clients through weekly appointments, email, and face to face- Assisted in planning and training at conferences- Met weekly with more than 60 clients to provide SEO & social media guidance- Had a success rate of more than 95%