Erika Stoney (Biederbeck) Email & Phone Number

Grays Harbor County, Washington, United States

Portland, Oregon Area

• As a Renewals Manager I was responsible for working with Enterprise customers to renew their subscriptions. Responsibilities Included:
• Efficiently manage a set of renewals, working closely with the broader team
• Review customer renewal information, usage data, and subscription history to make sure that the renewal proposal is accurate and reflects our best understanding of the current needs
• Accurately prepare the required quotes and invoices for the customer and answer any customer questions
• Proactively identify forthcoming renewals, connecting with the customer well‐before the expiration date to ensure on‐time execution of renewals
• Provide feedback on customer concerns, product issues, process improvements, etc.

Portland, Oregon Area

• Worked directly with clients and internal delivery teams to execute on a range of research products and services that allow our clients to make better decisions. I owned the post-sale client experience, managed project.
• Managed high volume of concurrent projects and client relationships
• Proactively communicated with internal and external clients regarding project milestones, potential hurdles, and recommended solutions
• Engaged with customers through duration of a project
• Managed project details and deliverables with respondent, translation, analysis, and other external partners
• Created and test surveys for client projects using the SurveyMonkey platform

• Assisted and supported marketing director and marketing team with marketing activities
• Organized and host presentations, meetings, and agency visits
• Managed events, book venues and order marketing materials
• Coordinated the production of a wide range of marketing communications (Digital, Social Media, Events, and PR)
• Managed $300,000 budget

Portland, Oregon Area

• Represent Tillamook for Tillamook Ice Cream Tour
• Create brand awareness and positive impressions of the product by engaging consumers through sampling product
• Responsible for event set-up, sampling, and program breakdown

Sydney, Australia

• Promoted McLaren Vale Beer Company and products at events and festivals
• Planned, organized, and executed marketing programs
• Kept up with industry trends, competition, and new opportunities

• Provided customer service, troubleshooting, and triage for various student issues while maintaining federal confidentiality laws
• Prepped student files including sensitive materials for academic review as Orientation Coordinator
• Managed exchange student files as Exchange Assistant
• Presented to large audiences at recruiting events
• Appointed to train new Student Ambassadors
• Led over 2500 undergraduate business students

Portland, OR

• Researched and identified potential market opportunities for social media services
• Managed social media platforms; Blog, Facebook, Twitter, Pinterest, Behance
• Increased qualified site traffic and search ranking by 150%
• Increased Interest followers by 300%Blog Samples:http://www.harlointeractive.com/post/behind_the_screenshttp://www.harlointeractive.com/post/a_creative_spin_on_cinemahttp://www.harlointeractive.com/post/an_exclusive_int.

• Provide excellent customer service to sell racing packages to customers
• Reliable for keeping facilities clean and presentable for customers
• Instruct customers on rules of driving
• Maintain basic car care
• Trained three employees

Oregon State Unviersity

• Managed all club finances and membership records
• Planned bi-weekly meetings for members
• Brought in 30 new members
• Coordinated LinkedIn Workshop event

• Helped make all sporting events an enjoyable experience through creation and implementation of promotions and events
• Responsible for creating, directing, and implementing Beaver Authentic promotions
• Responsible for upholding strict schedules at sporting events

Tigard, Oregon

• Worked personally with customers to sell jewelry using excellent customer service
• Expected to be knowledgeable about the jewelry and designers

Corvallis, OR

• Led a team of four to create a micro-enterprise that supported National Cervical Cancer Coalition
• Helped raise 1,200 lbs of canned food for Benton County Food Bank
• Managed sponsorships for events
• Won three projects throughout membership

Bachelor Of Science, Marketing

Activities and Societies: Arthur Stonehill International Exchange Program (Australia, Fall 2013), Europa-Kolleg four week language.

High School Diploma, Business And Marketing

Activities and Societies: DECA, Golf Team, Link