Erika Chico Email & Phone Number

United States

Provides Business Leadership for all transformation with in Lending Operations. Responsibilities include oversight of existing remediation work, identification of existing processes that can be simplified, as well as managing operational readiness as it relates to changes to roles, responsibilities, process design, and control frameworks.

United States

• Oversees the Business Loan Optimization Project group which focuses on loan process optimization while balancing revenue generation.• Lead product manager for Union Bank integration which includes process integration and risk management.

Irvine, Ca

• Defined, designed, and managed robust Small Business lending products and operations which included pricing determination, origination process implementation, and risk mitigation.• Developed and launched streamlined application process for small business loans which cut down processing times by 10%.• Streamlined and removed insurance tracking requirements for small business loans to allow for smoother loan servicing and reduced client impacts.• Developed and implemented product/operations support process governance for the Business Banking unit which includes exception tracking/monitoring and business level policies & procedures.• Collaborated with the bank’s risk partners to ensure that the business maintained adequate controls to address regulatory & risk changes affecting Business Banking products & processes.• Managed multiple tasks/projects simultaneously to ensure deadlines met all business requirements.

Irvine, Ca

• Managed regulatory and internal compliance audits which included overseeing documentation gathering and working in partnership with risk owners on audit response generation.• Identified emerging regulatory risks in the business unit and collaborated with process managers to identify and establish key controls for risk mitigation.• Identified emerging regulatory risks in the business unit and collaborated with process managers to identify and establish key controls for risk mitigation.• Solved regulatory audit issues within regulator agreed upon timeframes.

Irvine, Ca

• Overhauled and executed a credit and regulatory compliance testing and monitoring program for Commercial Credit transactions to ensure compliance with bank policies and procedures.• Leveraged system driven data to create operational and compliance risk monitoring to streamline QC oversight.• Oversaw statistically sound monthly sampling to guarantee that quality control testing captured an accurate representation of the portfolio.

Irvine, Ca

• Leveraged a developmental approach to managing a team of six, collaboratively identifying and implementing training and growth opportunities to help further their career.• Restructured and redefined a robust quality control and exam readiness governance program aimed at proactively identifying and mitigating risk in partnership with 2nd and 3rd line constituents.• Lead team that managed open Audit, Compliance, Operational Risk issues, and partnered with first line managers to respond, create action plans, and implemented process improvements to close them• Leveraged system driven data to create operational and compliance risk monitoring to streamline QC oversight.• Responsible for issue management tracking to identify “at risk” projects/initiatives, escalated and provided remediation recommendations to executive management when risks impeded on upcoming deliverables.• Developed, implement, and maintain business procedural governance and processes including an annual review program.• Partnered with the bank’s Regulatory Compliance department to ensure that the business maintains adequate controls to address regulatory changes

Irvine, Ca

• Recipient of Union Bank President’s Award for Business Banking Support Employee of the Year 2014• Specialized in loan center operations, which includes emerging operational, compliance, and credit risk identification, and implemented effective business-focused controls.• Identified Fair Lending Compliance gaps in the bank’s Diversified Lending Program, collaborated with compliance partners to enhance controls and bring the program into compliance. • Planned and implemented Business Continuity Planning in partnership with several layers of management.• Created communication program for the organization to ensure that consistent program, product, and organizational updates were distributed to all channels of sales and operations.• Served as SharePoint administrator for the business unit.• Coordinated with Legal and Compliance departments to maintain documents and forms for the business which ensured continued compliance with state and federal laws.• Served as the owner of all procedure manuals for the business unit, ensuring regular updates and availability of documents for internal and external audits.

Irvine, Ca

• Responsible for analyzing small business applications determine qualification for loan and line of credit products.• Make credit decisions in a timely manner while balancing the risk to the bank and with the needs of the client.• Knowledgeable of all aspects of commercial lending, including Small Business Administration (SBA) 7(a) programs.• Evaluated credit reports, tax returns, and financial spreads to determine credit worthiness and to detect fraud.• Maintain and develop professional working relationships within all areas of the bank, including customer relationship managers.

Costa Mesa, Ca

• Achieved monthly acquisitions of $40 Million, while adhering to credit risk policies and acceptable return on equity.• Analyzed customer credit applications and made loan decisions in a timely manner.• Negotiated credit and approval terms with dealership personnel to adhere to credit risk guidelines.• Established MBC as the preferred lender within the Mercedes-Benz USA dealer network.• Provided excellent customer service to dealers, assisting with any questions or issues.• Audited Lease and Retail Contracts to ensure federal, state, and company standards.• Entered contracts into company system in timely manner to ensure company access to customer’s accounts.• Assumed responsibilities of Team Leader for the high-volume Los Angeles area