Erika Chorén Iglesias Email & Phone Number

Barcelona, Cataluña, España

- Management of research and development projects in the biomedical sector- Coordination of large-scale, international public-private partnerships- Optimization of work processes and communication across multidisciplinary teams- Strategic planning and implementation of comprehensive communication frameworks- Design and development of data management, sustainability, and exploitation strategies

Groningen, Netherlands

- Responsible for the Data Autonomy program to allow the UG to make meaningful decisions about its data- Identify, manage, and facilitate dialogue with all stakeholders- Identify and foster collaborations with (inter) national partners- In charge of the awareness campaign, community engagement, and development of a network of project ambassadors- Development of Data Autonomy definition, index, and the draft roadmap proposal

Amsterdam, North Holland, Netherlands

- Responsible for contracting and initiating clinical trials for all Brain Research Center sites- Identification and following of the phases in the start-up process- Coordination of the study’s preparations in collaboration with the partners for the execution of the study- Supervision of the 'Site Activation'- Handling of project requests concerning departments/clinics- Preparation of budgets and collaboration agreements

Groninga, Países Bajos

- Responsible for the timely and successful execution of research projects in the security, technology, and privacy fields- Management and coordination of the administrative, legal, financial, and communication aspects of European and national research projects

Groningen, Netherlands

- Support of the management and coordination of the activities of the research partners to ensure timely and effective delivery of the project objectives, deliverables, and milestones, including the preparation of financial and other reports for the projects- Collection and information and data analysis on project progress- Assistance in research proposals formulation - Liaison with the Faculty's Finance Office & preparation of financial reporting for the projects- Support of the knowledge transfer

Groningen, Netherlands

- Coordination and planning of the quality assurance process- Collection and analysis of data and writing of reports- Proposition and implementation of new procedures in quality assurance- Contribution to UCG’s quality assurance policy and strategy

Groningen, Netherlands

- Co-organization of the Careers Week event @ FEB- Responsible for the Shell Business Challenge project- Leader of the Quality Assurance project: surveys, data analysis, and reporting- Definition, development, and implementation of improvements and new procedures for the projects mentioned above

Groninga, Países Bajos

- Responsible for leading the international Customer Service department- Plan, organize, direct, manage, and evaluate activities and budget- Perform and/or direct day to day administrative and operational tasks - Develop, implement and/or manage policies, procedures, standards, and strategies. Set-up project proposals and asses proper execution - Identify resources needed to provide solutions to consumer issues and ensure timely execution- Ensure all the Customer Service activities support and strengthen the strategic objectives of the overall organization - Develop and measure key performance indicators to determine and improve the effectiveness- Preparation of reports and statistics related to the Customer Service function for upper management - Analyze Customer Service related information and evaluate the results to choose the best resolutions and alternatives to Customer Service challenges, and to identify opportunities to improve Customer Service - Provide Customer Service personnel with guidance in handling difficult or complex issues or problems so they can be resolved effectively and efficiently- Interview, select, coach, train, manage, and appraise the performance of associated Customer Service personnel- Develop and maintain constructive and cooperative working relationships with other departments

Groninga, Países Bajos

- Responsible of the shift schedule: assignment of working hours, approval of the holidays for the flex team members, etc- Supervision of the information provided to the customers- Detection and assessment of problems. Suggestion and implementation of the improvements- Development of guidelines for procedures and tools implemented in the department- Training and supervision of employees- Collaboration with other departments, as Account Management, Product, Marketing, and Finance- Customer service coordination of international events

Groninga, Países Bajos

- Online ticketing Customer Service in Spanish, Portuguese and English, via email, telephone and Social Media- Experience with different payment methods and payment providers- Execution of refunds- Translation to Spanish of the back office, front office, website, and other services- Collaboration with the account management and marketing department- Training of employees

Groningen

-­ Responsible for the aesthetic arrangement of the shop-­ Creation of the procedure to organize the collection in the shop sing as parameters consumers and market insights such as sales figures and style-­ Supervision of location of products according to sales criteria-­ Execution of commercial strategies for product sales-­ Stock control and decision-making between warehouse and shop floor-­ Suggest to the shop manager the rotation of products as well as second opportunities for some products-­ Supervision and coordination of all different sections in the woman´s department-­ Teamwork with the shop manager, assistant manager, floor assistant, and all managers of the different sections-­ Training of the team in charge of coordination-­ Ensure compliance of the shop arrangement with coordination requirements

Groningen

-­ Customer service and assessment during sales-­ Responsible for replenishment of the shop-­ Organization of products in the shop- Organization of products in the warehouse

Santiago De Compostela Y Alrededores, España

-­ Responsible for the well being of approximately 300 unfit persons, or persons brought to trial to become unfit in the province of Lugo (Galicia, Spain)-­ Coordination of several services and/or several cooperating agents (friends, neighbors, volunteers, etc.). Team work with different professionals in the same field and cross disciplinary (doctors, nurses, home assistant workers, lawyers, officers, major of cities)-­ Prioritization of all issues according to urgency-­ Definition of strategies on individual, family and group level to overcome needs and social issues, as well as for the prevention, development and self-development of the users ‐ Detection, assessment, diagnosis and follow up of needs and social problems-­ Touch base with user reality by means of field research (phone and in-home interviews, with users, their relatives, friends and doctors or other specialists). Obtainment and verification of all required paperwork-­ Management of appeals to get help funds, both on private and public level-­ Foster the integration, structured participation and development of the skills of the user, as a way to improve his/her quality of life-­ Direct support, rehabilitation and social insertion of the user-­ Supervision and follow up of the progress and evolution of the user-­ Prevention of situations of social risk-­ Diversion of special cases to suitable social services-­ Supervisor of social worker (intern) as cooperation with the University of Santiago de Compostela

Lalin

-­ Information, orientation and assessment of social works-­ Detection, assessment, diagnosis and follow up of needs and social problems-­ Field research and validation of the information-­ Multidisciplinary work with doctors, nurses, home assistance workers, social services personnel, etc-­ Direct and indirect intervention with the user and their environment-­ Management and lodge of appeals to obtain help funds-­ Supervision, follow up and evaluation of the quality of the service and user satisfaction-­ Draw up social reports-­ Diversion of special cases to suitable social services-­ Prevention of situations of social risk

Master’S Degree In Social Gerontology

Master’S Degree In Advice, Guidance, Mediation And Family Intervention

Pedagogic Aptitude Certificate (C.A.P.), Training And Career Counseling.

Bachelor In Social Work