Erika Duran Email and Phone Number

• Served as an internal consultant for the interpretation of accreditation standards, licensure, and regulatory requirements for Home Care, Home Health, and Home Medical Equipment services.• Prepared the organization for accreditation and licensure surveys, coordinating readiness activities and facilitating successful outcomes.• Developed and revised policies and procedures to align with best practices and regulatory standards, ensuring consistent application across the organization.• Managed team of auditors, provided training, guidance, and support to ensure high-quality audit performance and adherence to protocols.• Developed and maintained detailed documentation of quality assurance activities, supporting ongoing compliance and continuous improvement efforts.• Collaborated with multidisciplinary teams to design and execute quality improvement projects, driving enhancements in patient care and service delivery.

• Conducted administrative audits to ensure compliance with regulatory and accreditation requirements, identifying and addressing areas for improvement.• Reviewed personnel files and regulatory documents, ensuring they were complete, up-to-date, and in compliance with applicable laws and standards.• Provided training and education to staff on audit procedures, quality assurance protocols, and compliance, promoting adherence to standards and best practices.• Analyzed audit results to identify trends and root causes, generating actionable recommendations for clinical and administrative teams.

• Served as a member of the Executive Leadership team for the Senior Director of Operations.• Collaborated with the Pharmacy Manager to conduct a trend analysis to determine future staffing needs based on projected Pharmacy volumes and urgent event responses.• Collaborated with Industrial Engineering on a performance improvement project to decrease same day no shows and cancellations for MRI appointments.• Revised and developed appointment cancellation options in Epic EHR to enhance the future analysis of data.• Conducted an analysis of the existing parking demand to support adding a parking structure to accommodate future growth.• Conducted time study and reviewed opportunity with Industrial Engineering and Radiology Administrator to implement an automated appointment reminder system through Televox.

• Assisted with the implementation of AthenaHealth EMR system by ensuring efficient data migration, building templates, updating patient information, and scheduling patient appointments.• Tracked monthly medical supply usage and patient visits.• Managed donor database and assisted with fundraising events.