Erika Eubank Email & Phone Number

Phoenix, Arizona, United States

Investigate and settle claims filed by policyholders and agents.Handle homeowners property losses.Evaluating documentation provided by policyholders for authenticity.Reviewing coverage, arranging appraisals and verifying damages.Prepare investigative reports and make coverage recommendations.Establish reserves and claim payments within delegated authority.Process claims between 40-50 new claims a week.Sending out correspondence to advise of claim status, denials, etc.Verifying applicable coverage and coverage limits.Complete statements with policy holders.

Phoenix, Arizona Area

Investigate, evaluate, process and settle claims filed by policyholders within established guidelines.Handle a variety of losses including water, theft, mold, fire, etc.Evaluating documentation provided by policyholders for authenticity.Consistently exceed QA scores with a compliance score of 98%.Reviewing coverage, arranging appraisals and verifying damages.Prepare investigative reports and make coverage recommendations.Establish reserves and claim payments within delegated authority.Manage a large claim volume with between 25-35 new claims a week.Sending out correspondence to advise of claim status.Verifying applicable coverage and opening additional coverage based on the claim.Complete recorded statements with policy holders.Maintain and update diaries for tasks that are needed to bring claim to resolution.Confirm policy coverage and sending applicable denial letters when necessaryMonitor daily dairies and continue to review claims and push to completion.Creating pricing estimates for policy holders in Xactimate.Handle and process moderate to complex claims.Mentor and train new hire employees.Navigating through multiple screens and systems to process claims and bring them to resolution.Inbound and outbound calls to customers, agents, vendors, etc. regarding claim status.

Phoenix, Arizona Area

Investigate and process auto claims filed by policyholders or claimants.Responsible for handling total loss and bodily injury claims.Responsible for closing total loss claims within a 7-day time frame.Manage a large claim volume with between 45-60 new claims a week.Verifying applicable coverage and opening additional coverage based on the claim.Complete recorded statements with insureds and claimantsConfirm policy coverage and send applicable denial letters when necessary.Finalizing liability, negotiate liability when necessary and communicating this decision to all applicable parties.Completing and monitoring rental reservations.Maintain 85% availability rate to answer incoming calls from insureds.Arrange and monitor appraisal assignments and communicate repair times.Working with repair shops and vendors to ensure accuracy of estimates and correct usage of parts for vehicle repairs.Inbound and outbound calls to customers, agents and vendors for status updates and settlements.

Phoenix, Arizona Area

Investigate and process insurance claims filed by policyholders.Responsible for handling personal line as well as commercial line claims.Handle property claims involving damage to buildings and other permanent structures.Investigate and process claims for commercial properties and residences.Manage a large claim volume with between 50-100 claims.Research and verify insurance policy coverage.Communicate and work effectively with customers to ensure the level of service provided meets or exceeds expectations.Send out status letters to insured’s regarding steps in the claim process and state specific letters.Establish reserves to determine the ultimate exposure for the claim.Review estimates and photos to assist in determining extent of damages.Refer questionable claims to investigator and work with SIU adjuster for further investigation or settlement.Evaluate all information to determine how claim should be handled.Issue payment to insureds after review of claim.Answer incoming status calls from customers and assist other team membersCorrespond with agents to provide status updates on the claim processMaintain a 98% closing rate for 60-day claimsManage time effectively by organizing and prioritizing duties.Create and price items working with Xactimate.Handle and process moderate to complex claims involving potential large losses.Train and assist new adjusters regarding the adjusting process.

Bachelor Of Business Administration - Bba, Business Administration And Management, General

Associate Of Arts - Aa, Information Technology