Erika Fjäder Email & Phone Number

Malta

• Conceptualising and building email marketing automations to engage and convert app users• Liaising with content and creative teams to come up with communication ideas, creative approach, promotional materials and copies• Measuring and optimising our CRM flows• Researching and testing different CRM campaigns to ensure specific audiences are being targeted with the right communication• Collaborating with marketing & branding personnel to maintain a consistent brand voice and message across all CRM campaigns• Producing and presenting reports

Ta' Xbiex, Malta

• Collaborating with creative teams for execution on marketing campaigns• Analysing on-going campaigns across channels• Acting as a point of contact for resolution of queries related to all marketing queries• Coordinating new partnerships across different marketing channels• Taking an active responsibility in ensuring that all marketing communications is adhering to relevant compliance and regulations

Helsinki, Southern Finland, Finland

• Designing, creating and finalising content for promotional mailouts, web pages, social media and brochures• Segmentation and managing distribution of content• Building of Real Estate Marketing strategies• Organising Real Estate photo shoots and various events, for example broker events and shopping center events

Customer Service Desk, Shopping Center Jumbo, Vantaa, Finland

• Motivating and coaching employees to meet service, sales, and repair goals• Creating and modifying employee schedules with service levels in mind• Recruiting and hiring top mechanics and service advisors• Coordinating information from internal operators and manager level to our team

Customer Service Desk, Shopping Center Jumbo, Vantaa, Finland

• Providing high in quality service to consumer clientele of Jumbo.

Helsinki Area, Finland

• Guest Service Representative & Ticket inspector

Vallila, Helsinki

• Internal communications• Updating website of Internal network• Travel and event arrangements• Invoice processing• Customer billing

Ruoholahdenkatu

• Processing of visa applications with Amadeus-software • Customer service• Daily courier visits to Russian visa center in Kamppi, Helsinki

Moscow, Russian Federation

• Processing of visa applications, including entry decisions• Customer service in Russian language

Bachelor'S Degree, Business Administration

• Business Administration • Major in Corporate Law

University, Russian Language And Literature, Preliminary Faculty Of Philology

Activities and Societies: Volleyball• Russian Language • Literature • Geographical history of Russia • Russian Literature History •.

Ylioppilas, Russian Language And Literature