Erika Hansen Email & Phone Number

Plymouth, Michigan, United States

• Maintain accurate client and ticket revenue records in ticketing and CRM systems• Hire, train, and manage 8 to 10 interns annually.• Execute outbound sales calls to drive ticket sales and develop new business.• Promoted during first year and significantly exceeded sales goals both seasons.• Develop and maintain engagement with over 200 key accounts• Increased school group events at games from 3 to 33, resulting in dramatic improvements in group revenue and community… Show more • Maintain accurate client and ticket revenue records in ticketing and CRM systems• Hire, train, and manage 8 to 10 interns annually.• Execute outbound sales calls to drive ticket sales and develop new business.• Promoted during first year and significantly exceeded sales goals both seasons.• Develop and maintain engagement with over 200 key accounts• Increased school group events at games from 3 to 33, resulting in dramatic improvements in group revenue and community engagement• Organized 2nd annual Girls’ Hockey Night, with a hockey clinic and discussion panel, the event had 250 attendees and 20 volunteers• Organized Faith & Family Night, the 2nd annual event is on pace to exceed 300 attendees and features a pregame talk with a current NHL player Show less

Plymouth, Michigan, United States

Perform outbound sales calls to sell tickets and generate interest; prospect for new leads & theme nightsConsistently exceed sales goals: sold 219% of season ticket goal, 158% of partial plan goal, 137% of group ticket goal, and 102% of suite goal by the midway point of the seasonSold corporate ticket package and facilitated ongoing sponsorship; hosted several company outingsPlanned and executed first Girls’ Hockey Night, with 75 clinic participants & almost 200 attendees at pregame… Show more Perform outbound sales calls to sell tickets and generate interest; prospect for new leads & theme nightsConsistently exceed sales goals: sold 219% of season ticket goal, 158% of partial plan goal, 137% of group ticket goal, and 102% of suite goal by the midway point of the seasonSold corporate ticket package and facilitated ongoing sponsorship; hosted several company outingsPlanned and executed first Girls’ Hockey Night, with 75 clinic participants & almost 200 attendees at pregame talk by female players & coachesPlanned and executed Faith & Family night with over 240 participants Show less

Plymouth, Michigan, United States

Call sales prospects, sell tickets, sales prospecting, assist with transition to new ticket systemDevelop new ticket and marketing promotions, run promotions and promo table, answer fan questions

Ann Arbor, Michigan, United States

Madison, Wisconsin, United States

Led seasonal ticket staff of three in ticket sales for school-coordinated promotionCoordinated all nonprofit group outingsManaged fan zone: restructured setup to improve efficiency, trained and supervised employees Serviced fans by utilizing the CRM, answering questions, diffusing problems, over-delivering with fans, providing information, and building strong fan relations

Chelsea, Michigan, United States

Service customers by utilizing the CRM, sizing for skates, sticks, and other hockey gear, creating promotions and marketing displays, creating social media posts, managing and ordering inventory

Bismarck, North Dakota, United States

Led seasonal ticket staff of five in ticket sales for the summerGrew multiple in-game promotions for sponsorsServiced customers by utilizing the CRM, answering questions, diffusing problems, providing information, over-delivering with customers, building strong customer relationships, and encouraging adherence to COVID safety guidelines

Marlborough, Massachusetts

Assisting with the logistics with preparing for and running the Heroes’ Cup tournament, the largest hockey tournament for police, firefighters, and veterans that also raises money for charity

Vacaville, Ca

Assisted customers; sized, tied, sharpened, cross-ground, and passed out skates; sized and cut sticks; fit players for new gear and skates; oversaw ice rink and assisted skaters; communicated with coworkers, coaches, parents, referees, and players; kept score of games and played music; trained new employees; ran cash register; prepared food; opened and closed snack bar/pro shop

Worcester, Massachusetts

Prepare and serve food, handle cash and inventory, oversee ice rink, assist customers, prepare ice for hockey games, sharpen skates

Fairfield, California

Cared for two children 50 hours per week while parents were at work. One child was a 4 year old girl, the other was a 6 year old boy with mild Aspergers. I was responsible for transporting the kids to school when the older child had class, helping with homework, preparing food, keeping them entertained, occasional discipline, and light housework and grocery shopping. Occasionally I also watched two other children, an 8 year old girl and a 6 year old girl, at the same time.

Marlborough, Ma

Assisted customers; ran cash register; opened and closed; sized equipment; fixed helmets

Suisun City, California

Collaborated with interns/mentors to run ride-share project promoting public transportation; helped mentor call community members, perform community outreach, and input data.

Bachelor'S Degree, Accounting, Senior

Activities and Societies: Women's Varsity Ice Hockey Group Leader for Athletes in Action Leader for SALT 4.00 GPA Minor in Sports.

Bachelor'S Degree, Sport And Fitness Administration/Management, Sophomore

Activities and Societies: Women's Varsity Ice Hockey, First-Year Leadership Program, Honors College 4.00 GPA

High School Diploma

Activities and Societies: Ice Hockey Captain, Interact Club Treasurer, Soroptimist Club, Tutor Graduated one year early with 4.00 GPA.