Erika Jarvis Email & Phone Number

Cleveland, Oh, Us

Cleveland, Ohio, United States

* Engagement leader representing TCB on Choice Neighborhood Engagement Collaborative that includes resident leaders, local CDC (Burten, Bell, Carr), and anchor institutions Case Western Reserve (National Initiative on Mixed-Income Communities)* Organize and manage 8 resident leaders to assist with the activation of outreach and engagement strategies that are resident-centered. * Manage marketing and communication channels that include social media management, written publication (The Woodhill Monthly), and DialmyCall (robocall system) to keep residents informed about the Choice Neighborhood Initiative. * Manage large-scale events to provide resources to residents. The most recent event Woodhill School Daze, a back-to-school event saw an attendance of 156 people which to date is the highest attendance for a TCB-sponsored event. * Created a Mobile Engagement strategy to guide outreach/engagement activities while residents are temporarily relocated from the Buckeye-Woodhill neighborhood.

Cleveland, Ohio, United States

• Increased Resident Participation. Increase attendance of resident meetings exponentially from an average of 5 residents per month to 30 per month. Also, the Woodhill Action Team was birthed, which served as a “thinktank” for residents to gain information, provide ideas, and to provide residents with leadership opportunities to create positive changes in the neighborhood. • Innovative “Thinking outside of the box”. Assist in the creation of innovative programming and events to build relationships, opportunities for residents to get involved in the community. Those programs include the implementation of the Survivor Peer Support Network, Tech’d Up event, Woodhill Resource Fair. • Strong Project Management Skills. Utilize project management skills to oversee leverage funds from the George Gund Foundation in the amount of $800,000 to ensure that project deliverables are met.

Cleveland, Ohio, United States

• Excellent Service and Care. Provided a “white-glove” approach to all projects managed. This white glove service includes daily updates on project milestones to clients, providing clear and thoughtful review and recommendations to ensure optimal success of the project. • Results Orientated. Successfully ran over fifty projects that met project milestones that produced quality data, respondents, staying within the client’s budget, and minimizing costs.

Cleveland, Ohio, United States

• Achieved overall quality assurance goals. Obtained and maintained an overall quality score of 97% from a department goal of 95%. Most of my projects were scored with no errors. • Excellent relationship building. Constructed strong relationships with departments including sales and client relations which assisted in becoming a well-rounded implementation analyst with various resources to assist customers. • Excellent project management. Often completed multiple projects and other tasks ahead of schedule. Moved with a sense of urgency to reduce turn-around time from 1 to 7 business days from start to completion of a given project. • Position eliminated unexpectedly due to economic downturn of COVID-19.

Beachwood, Oh

• Collaborated on all levels. Collaborated with senior management on a new automated on-boarding system that drastically change the way in which clients were on-boarded to use Intellicorp’s services. • Simplified Audit Processes. Created, streamlined, and administered a new audit process for two annual audits. The new audit procedures implemented reduced audits from eight months to five months. These new procedures increased client satisfaction and overall productivity• Achieved Yellow belt Certification. Obtained a Yellow belt Certification in Lean Six Sigma concepts in 2016.

Recruited as a Quality Control Coordinator for the Property Preservation (P&P) department. Charged with reviewing work orders completed by vendors and processed my property preservation specialist to ensure service records were completed correctly and free from errors. • Coaching and Education. Educated P&P specialist on policies, procedures, and how work should be completed to improve overall quality. • Process Improvement. Made weekly recommendations on how to improve vendor relationships, improve company revenue, reduce common errors, and how to share important government relations more efficiently to internal staff.

Independence, Ohio, United States

• Delivered superior administrative support. Filed hundreds of reaffirmation agreements using ECF and also conducting reviews of accounts to provide critical updates to attorneys and Sterling Jewelers.• Exceptional Service. Provided exceptional and compassionate service when interacting with debtors, debtors’ attorneys to gain information with respect to surrendering, redemption, or other essential matters pertaining to their bankruptcy case.

Master Of Public Administration, Public Affairs, 3.6

Bachelor Of Arts (B.A.), Political Science And Government