Gathered pivotal data to support inventory management and execution by tracking, forecasting and reporting on customer feedback that led to a 27% increase in accuracy reportingOwns the engagement and team relations to ensure efficiency in onboarding and business practicesEnsuring team engagement and team morale, through team building exercises and activities

Lead the implementation of program plans by identifying plan requirements; collaborating and communicating with other stakeholders about project obstacles, timelines, and alignment with corporate strategiesMonitored sales and quarterly budgets; assessing the economic and customer experience impacts of program decisionsDemonstrated and applied up-to-date expertise to the development, execution, and improvement of action plansPrepared, owned and presented facility documentation to acquire 100% State Board Certification – Agency of Healthcare Administration

Oversee the administrative logistics including budget analysis, contract negotiation, transportation booking and social media content to generate revenue and increase brand awarenessWork in support of the development of company products, tools, platforms and servicesImplemented organizational design systems to simplify processes which resulted in a Facilitate staff engagement and service programs to aid in the success of new team designs and efficiencies in the work process and design 25% increase in productivityCoordinate and influence approaches to build organizational effectiveness and agility throughout the business

Execute over 15+ programs and projects from conception to execution while consulting and reinforcing new practices and processesOnboard, train and supervise program staff to include co-coordinators and volunteers, design and marketing department and C-suite level talentCollaborate cross-functional teams in delivering strategic initiatives proven to improve systems, market trends, processes, and bottom-line results, resulting in approval of leadership

Managed and coordinated educational and developmental programs to enrich the programming from inception to implementationProduced engaging content for residents and trained volunteers with cross functional teams, creating video content, and collecting data on engagementForecasted performance and regulated course of actions to meet and/or exceed market goals, administer weekly, monthly, annual financial analysis of market results, and ensure daily/weekly workload completedRetained resident enrollment and grew the program by a >30% within one yearRevised operations manual and employee/resident handbooks to establish business practices and rules and regulations

Oversaw the planning, development, implementation and maintenance of program budget and processes for 15+ FAMU students and other collegiate criminal justice programsPlanned, directed, and monitored instructional methods and content of educational, vocational and student activity programs resulting in 22% increase program readiness within a 5-month timeframe in the fundamental subjects of critical thinkingDeveloped and implemented a Standard Operating Procedures Manual that was approved and adopted by leadership, resulting in 50% reduction in errors and increased student efficiency