Erika Brito Email & Phone Number

Rio De Janeiro, Brazil

Rio De Janeiro, Brasil

Regional Operations Manager in Global startup currently active in 30+ countries worldwide | real estate | technology | food service✔ Strategic management of 10 operational units in Rio de Janeiro RJ, Brasília DF and Belo Horizonte MG, focusing on profitability, P&L management and cost improvement analysis ensuring operational efficiency.✔ Monitoring and management of sales performance and development of strategies for boosting.✔ Identification of opportunities and development of projects for innovation and performance improvement.✔ Management of operational KPIs, such as: customer growth, occupancy, revenue, margin and limit.✔ Customer experience management and NPS. Relationship with customers to ensure the maximum performance, operational excellence and delivery of results.✔ People management with focus on high performance and operational efficiency. Leader of leaders.✔ Interface and continuous relationship with other areas, such as: Real Estate, sales, finance, IT, digital, HR, development and marketing.

Belo Horizonte, Minas Gerais - Brazil

• High revenue management (17 to 50 million/year).• Retail management, visual merchandising actions, products and consumer behavior and market research.• Strategic planning, budgeting, forecasting and expense control.• OKRs and performance KPIs management (digital and physical sales channels).• Training, coaching and mentoring of new leaders (supervisors and trainees), performance evaluation, feedbacks, business processes and corporate culture orientation. • Market research and viability, adjustment of product clusters and opportunities identification. • Responsible for the study of plant readjustment along with the areas of engineering and architecture to increase sales per square meter. • Inventory management and adjustment.• Development, along with the visual merchandising team, of practical training about product and VM strategies for all operations managers in Minas Gerais.• Negotiation and relationship with suppliers and service providers, deadline, price and cost, logistics and execution. • Relationship with Shopping Centers superintendence and marketing department to evaluate potential campaigns and actions to increase market share. • Responsible for the credit department: insurance, loans, analysis and granting of credit and related problem solving.• Scrum Master in corporate squad, responsible for promoting collaboration between areas at meetings, sprint-planning meetings, prioritizing demands, backlog management along with PO's and weekly results presentations.

Belo Horizonte, Minas Gerais, Brazil

Varginha, Minas Gerais, Brazil

Porto Alegre, Rio Grande Do Sul, Brazil

Bacharelado Em Engenharia, Engenharia Química

Bacharelado Em Engenharia, Engenharia Química

Bolsa de estudos de Graduação Sanduíche concedida pelo Governo Federal do Brasil através do Programa Ciência sem Fronteiras/CNPQ