Business Manager with a proven track record in process expansion, improvement, and standardization. Expertise in managing Operations, Service and Customer Experience across various sectors including Food Service, Retail, Hospitality, Tourism, Entertainment, Logistics and Delivery. Proficient in planning, monitoring, and evaluating all operational processes, adhering to network schedules for both active and upcoming units.Demonstrated leadership in People Management, prioritizing service excellence and training High-Performance professionals. Specialist in Customer Experience/Success, adept at analyzing and enhancing customer service and receptivity, implementing methodologies that yield positive and lasting results with a focus on customer acquisition and retention (CAC & LTV).Experienced in OMNIChannel Operations Management and Quality Audits, focusing on standard adjustments to maximize customer rapport. Committed to Customer Delight and Restaurant Management at the Partner-Owner and level, analyzing and improving results (P&L and KPIs), and strategizing corrective actions.Skilled in providing comprehensive support to franchisees and partners, guiding business management and team training. Expert negotiator, aligning Marketing actions with operational impacts, applying and adapting information and sales systems in operation, managing quality, and standardizing brands.Training of new franchisees and sales teams, focusing on sales management, negotiations, and operations to develop essential competencies for business strategies and brand goals. Proficient in managing business networks, diagnosing opportunities, constructing action plans, restructuring franchises, and developing tools, processes, and indicators for network performance improvement.Experienced in managing processes such as product display, pricing and margin, promotion registration, visual merchandising, promotional action adjustments, registration validation and strategic file updating. Skilled in diagnosing difficulties and conflicts, establishing planning, continuous monitoring, and control of corrective actions, recommending goals aligned with the business plan.Proven track record in optimizing workforce and process agility, increasing revenue and a primary focus on cost reduction.Head of Operations for a business with over 900 recurring B2B customers with an average monthly gross revenue of USD 300.000,00