Leandro Ramos Email & Phone Number

São Paulo, Brasil

São Paulo, Brasil

Sao Paulo, Sao Paulo, Brazil

Responsible for operations in São Paulo and Region;Analysis and control of financial data (P&L);Expansion Coordinator;Development of strategies and action plans to increase sales and customers delivery efficiency;Process optimization and financial/economic control of the HUBS;Interface between Operations/Systems Development/Customers;Implementation and control of processes to ensure compliance;Strategic and operational objectives planning;Execution of quality controls and monitoring KPIs;Recruitment, training and development of people;Business Growth;Optimizing the quality of customer service.

Sao Paulo, Sao Paulo

Team management and supervision of OmniChannel service;Management of operational KPIs; Training, quality and operations strategies;Analysis of indicators (NPS, CSAT, FRC, TMA, LTV etc.) and monitoring of results;Elaboration of annual and punctual strategy based on research results;Process management focused on customer experience;Management of quality audits;Focus on high-income consumers;Definition of the strategy of operational indicators for Service Delivery;Mapping of improvements and innovation (operations);Operational leadership in project implementation and corporate accounts.

Sao Paulo, Sao Paulo

Restaurant Management: As a co-owner, involved in the analysis and enhancement of results (P&L and KPIs), devising corrective strategies, and managing the business with continuous information.Franchise Consultation: Comprehensive contact with franchisees and partners, providing support to active and upcoming units, guiding business management, and team training (analysis of HeadCount, operational efficiency, sales, and strategic planning).Marketing and Operations Alignment: Responsible for aligning marketing actions with operational impacts, implementing and adapting data capture and sales systems in operation, managing quality, and standardizing brands.Continuous Training of new franchisees and sales teams, with training focused on negotiations and results, aiming to develop essential competencies to enable business strategies and goals set by the brand.Business Network Management conducting company diagnostics, developed action plans, restructured franchises, and developed tools, processes, and indicators to improve the performance of the network as a whole.Process Management: Product display, pricing, ruptures, promotion registration, visual merchandising, promotional action adjustments, registration validation, system code creation, and strategic file updates.Conflict Resolution: Difficulties and conflicts diagnosis, establishing planning, continuous monitoring, and control of corrective actions, recommending goals aligned with the business plan.

São Paulo E Região, Brasil

São Paulo, São Paulo

Sao Paulo, Sao Paulo, Brazil

Creation of advertising content;Creative in partnership with the Art Director;Meetings with customers to outline communication strategies in different types of media (on and offline);Research and planning for social media, as well as content production, monitoring and SAC 2.0;Creation of content for launching and / or reformulating companies: presentation, website, social media, catalog and support materials for members;Translation (eng-port / port-eng).

Genoa, Italy

Photographer of social events and studio;Image treatment and printing;Service and sales to guests;Team supervision and board support;Training of new professionals;Inventory control and sales plans.

São Paulo E Região, Brasil

Articles, synopses, releases and notes;Production, coordination and assembly of journalistic programs;Audio editing, making headlines and conducting interviews;Webjournalism;Responsible for all production and journalistic coordination during the night, preparing part of the materials used until the prime time of radio programming (7am-9am).

Postgraduate Degree, Strategic Business Management

Bachelor'S Degree, Journalism

High School