Erika Morrison Email & Phone Number

South Holland

Greater Chicago Area

• Greeted visitors, answering any questions and directed them to the appropriate personnel, ensuring an outstanding first impression of the company• Uploaded, created and maintained accurate project documentation files, such as daily production reports, tracking deadlines, monthly meeting agendas, as well as other pertinent information• Handled purchase orders of office supplies and maintained the general organization of office.• Managed office communications including emails and phone calls, providing messages to appropriate parties.• Received, sorted and distributed daily mail/deliveries• Tasked with ensuring office equipment functioned properly, contacting maintenance service as needed.• Maintained accurate contact information for all project employees and subcontractors.• Prepared meeting area daily, connecting conference calls, providing necessary material and took detailed meeting minutes• Coordinated office events and activities

Chicago, Il

• Courteously greeted customers and answered inquiries about product offerings, pricing and selecting outfits.• Managed the register and handled daily monetary intake• Designed and updated store policies, created customer information log, and maintained a client appointment system• Tasked with resolving customer conflicts by demonstrating patience, applying sound judgment, and creative problem solving methods• Represented company through marketing events, including trade shows and other community held events• Generated up to $1,000 in daily revenue during peak season and increased interest in company by providing exceptional customer support• Organized clothing racks, shelves, and executed window displays• Assisted in selecting and ordering new merchandise

Calumet Park

• Received a fast-track promotion within one year of employment through a series of increasingly responsible positions based on strong performance in customer service, team leadership, and critical thinking skills.• Trained 3 staff members, reviewed and evaluated their work• Worked diligently during peak tax seasons to provide accurate tax return reports to clients ahead of deadline.• Managed clients files, completing intake forms, keeping clients updated and preparing documentation required by the IRS while attempting to resolve the client's issues• Utilized advanced tax preparation software to prepare tax returns for individuals and small businesses.• Addressed complex tax issues and tax deduction problems for clients

Greater Chicago Area

• Merged patient’s duplicate records contained in the database to arrive at one record per individual.• Revised, edited and proofread numerous documents• Maintained confidentially of all client information in accordance with HIPPA guidelines.• Properly prioritize, plan and organize work• Able to type over 55 WPM

Associate Of Arts And Sciences (A.A.S.), Accounting, 3.0

Certificate, Medical Insurance Specialist/Medical Biller

High School Diploma, General Studies