Erik Ankrom Email & Phone Number

Overland Park, Kansas, United States

Olathe, KS

I am the leader of a team of 8-11 Technical Account Managers supporting Strategic Industries Global Automotive and Manufacturing Enterprise Support customers. Primary management escalation point of contact for technical, security, and operational incidents. Responsible for ensuring that my customers receive an exceptional support experience while.

Olathe, KS

I mentored and developed a team of Technical Account Managers and led Strategic Organizational Initiatives as a Sr. Technical Account Manager. I led cross-functional reviews across multiple teams, established and led knowledge gathering and transfer initiatives, cross-customer engagement and learning opportunities. I transitioned from individual.

Olathe, KS

I served as the primary technical point of contact for customers, collaborating to understand their business and technical requirements. I conducted regular technical reviews, provided architecture design assistance, and offered best practices to align with AWS standards. I investigated technical issues, coordinated with AWS service teams for complex.

Overland Park, KS

I led Plexus Cloud Operations, leading four specialized technical and operational teams to support over 700 clients across fully managed data center environments. My oversight extended to the Netsmart Operations Center, ensuring 24/7/365 monitoring, alerting, and incident management, including critical incident resolution. I directed the Cloud Support team.

Overland Park, Kansas

Managed team of 5 Service Delivery Managers responsible for Technical Account Management of 400+ hosted clients in 4 regional co-location data centers. Primary accountability for client health, support escalations, and executive support. Management responsibilities over NOC Manager and team of 14 associates responsible for Netsmart Operations Center.

Overland Park, Kansas, United States

Kansas City, Missouri Area

Managed client relationship for multiple ITWorks client sites. 24/7 on-call responsibility for Incident Management, Problem Resolution, and Service Delivery. Managed team of 9 associates that supported, installed, and maintained Cerner applications, as well as ERP Solutions, and more than 60 other healthcare applications hosted in CernerWorks data center..

Total Accountability for 5 client sites hosted remotely in Cerner's state of the art data center, ensuring systems remain available and perform at the highest levels. Responsible for overseeing routine maintenance of client systems, system changes, and managing incidents to recovery. Engaging in daily contact with client as primary point of contact for.

Responsible for the implementation of Cerner Millennium domains and layered technology for Cerner clients and support of Cerner Millennium. Perform system upgrades, interfacing to foreign systems, and overall system performance management.

As the Student Body Vice President, I held a pivotal leadership position within the student government, acting as a key liaison between the student body and the administration to advocate for student interests and enhance campus life. My responsibilities included organizing and overseeing major student events, coordinating with various student.

Winfield, KS

As a pioneering High School Intern within the school district's Technology Department, I co-managed the district-wide Helpdesk operations, dedicating half of my school day to this work practicum. In this role, I led a team of high school students in efficiently handling helpdesk inquiries, conducting repairs, and assembling district computers, alongside.