Erik Ankrom Email & Phone Number

Overland Park, Kansas, United States

Olathe, Ks

I am the leader of a team of 8-11 Technical Account Managers supporting Strategic Industries Global Automotive and Manufacturing Enterprise Support customers. Primary management escalation point of contact for technical, security, and operational incidents. Responsible for ensuring that my customers receive an exceptional support experience while maximizing the value they get from AWS services, driving strategic planning, team management, process improvement, and building strong relationships with customers.

Olathe, Ks

I mentored and developed a team of Technical Account Managers and led Strategic Organizational Initiatives as a Sr. Technical Account Manager. I led cross-functional reviews across multiple teams, established and led knowledge gathering and transfer initiatives, cross-customer engagement and learning opportunities. I transitioned from individual contributor to manager after successful demonstration of team management and leadership.

Olathe, Ks

I served as the primary technical point of contact for customers, collaborating to understand their business and technical requirements. I conducted regular technical reviews, provided architecture design assistance, and offered best practices to align with AWS standards. I investigated technical issues, coordinated with AWS service teams for complex problems, and delivered knowledge and training sessions. I maintained a broad understanding of AWS products, managed customer relationships, and supported the development of customer roadmaps and outcomes. My role focused on optimizing performance, costs, improving satisfaction, and creating long-term partnerships.

Overland Park, Ks

I led Plexus Cloud Operations, leading four specialized technical and operational teams to support over 700 clients across fully managed data center environments. My oversight extended to the Netsmart Operations Center, ensuring 24/7/365 monitoring, alerting, and incident management, including critical incident resolution. I directed the Cloud Support team in handling comprehensive technical support, maintenance, upgrades, and ensuring the availability of Netsmart CareRecords for both hosted and on-premise clients. My leadership of the Business Operations team involved steering project integration, technical project management, alongside business and financial analysis, business intelligence, analytics, and reporting to bolster hosting operations. Additionally, I managed the Internal Client Success team, focusing on architecting, managing, and deploying scalable sales and solution demo environments for Netsmart CareRecords, supporting internal clients and teams. I contributed to delivering innovative solutions, including EHRs and data analytics, to improve care for over 25 million individuals nationwide, reinforcing Netsmart's position as the largest provider of human services and integrated care technology.

Overland Park, Kansas

Managed team of 5 Service Delivery Managers responsible for Technical Account Management of 400+ hosted clients in 4 regional co-location data centers. Primary accountability for client health, support escalations, and executive support. Management responsibilities over NOC Manager and team of 14 associates responsible for Netsmart Operations Center combined NOC and Technical Support teams.

Overland Park, Kansas, United States

Kansas City, Missouri Area

Managed client relationship for multiple ITWorks client sites. 24/7 on-call responsibility for Incident Management, Problem Resolution, and Service Delivery. Managed team of 9 associates that supported, installed, and maintained Cerner applications, as well as ERP Solutions, and more than 60 other healthcare applications hosted in CernerWorks data center. Created custom monitoring solutions to track performance and trending for proactive identification of possible incidents.

Total Accountability for 5 client sites hosted remotely in Cerner's state of the art data center, ensuring systems remain available and perform at the highest levels. Responsible for overseeing routine maintenance of client systems, system changes, and managing incidents to recovery. Engaging in daily contact with client as primary point of contact for technical issues and long term domain strategy. Engaged in techincal activities such as back end systems management, front end systems management, database administration, network consultation, diagnosis and installation of fixes and new technologies to ensure ongoing performance and client satisfaction.

Responsible for the implementation of Cerner Millennium domains and layered technology for Cerner clients and support of Cerner Millennium. Perform system upgrades, interfacing to foreign systems, and overall system performance management.

As the Student Body Vice President, I held a pivotal leadership position within the student government, acting as a key liaison between the student body and the administration to advocate for student interests and enhance campus life. My responsibilities included organizing and overseeing major student events, coordinating with various student organizations to ensure their voices were heard and their needs addressed, and stepping in as the acting president in their absence. I played a crucial role in the development and implementation of policies aimed at improving student welfare, academic environment, and inclusivity on campus. Through effective collaboration, strategic planning, and a commitment to representing the diverse needs of the student population, I contributed significantly to creating a more inclusive, supportive, and dynamic campus environment.I was a member of various University committees including:Computing and Information Technology Advisory CouncilFaculty Senate Waitlist CommitteeInformation Resource Management CouncilLegacy Applications Systems Empowered Replacement Steering CommitteeCo-chairStudent Senate Special Committee to Study Online Course Teacher EvaluationsStudent Senate Ad-Hoc Elections Regulations CommitteeChairman, Educational Opportunity FundChairman, University Portal Student User Advisory GroupCampus Activities BoardBoard of Directors, K-State Child Development CenterK-State Child Development Center Task ForceCampus Academic Calendar CommitteeProject Sponsor, Wildcat information NetworkCenter for Student Activities Task ForceDiversity in Action Conference Planning Committee

Winfield, Ks

As a pioneering High School Intern within the school district's Technology Department, I co-managed the district-wide Helpdesk operations, dedicating half of my school day to this work practicum. In this role, I led a team of high school students in efficiently handling helpdesk inquiries, conducting repairs, and assembling district computers, alongside executing comprehensive troubleshooting for staff technical issues. My technical proficiencies extended to wiring and terminating a variety of cables, including RJ45, RG6 Coaxial, Cat5/5e, and Fiber, ensuring robust network infrastructure across the district. I played a key role in the deployment and configuration of over 500 new Macs and more than 100 new PC desktops, enhancing the technological landscape for both staff workspaces and lab environments. This position not only honed my technical skills but also developed my leadership abilities, problem-solving acumen, and commitment to supporting educational technology initiatives.