Manage team operations within Specialty IT Department, overseeing all applications, systems, and websites for life and disability products. Supervise teams of 10 to 30 members. Coordinate work planning in 10-12 week increments with product owner to prioritize tasks, organize incoming work, and ensure achievable plans. Lead team through sprint cadences, daily stand-up calls, sprint refinements, and sprint retrospectives, fostering open communication and resolving blockers. Facilitate system integrations and upgrades, supporting internal and external applications used by business users and clients.Conduct team building exercises to promote collaboration and create productive environment. Implement test automation to save future time and build continuous improvement into team workflow. Develop and document definition of ready and definition of complete, establishing clear criteria for work progression. Supervise onboarding processes, ensuring new team members receive adequate training and resources. Oversee multiple systems with varying priorities and projects, ensuring timely completion and budget adherence. Lead tech problem-solving calls, focusing on improving team environment and processes.

Managed project timelines and resources to ensure on-time and within-budget delivery. Formed and managed team of SMEs to work various application fixes, collaborating with business stakeholders on priorities. Served as primary point of contact between IT and business, tracking IT projects and ensuring progress. Set up meetings to monitor progress and address blockers, facilitated meetings for further clarification from business, and provided status updates to project management and IT leadership. Worked with various applications, including mainframe, databases, Java applications, and .NET applications for backend and frontend business users. Trained onboarding specialty IT leads.

Contracted to JP Morgan Chase, responsible for analyzing and organizing large volumes of DB tables for accurate migration to Disaster Recovery as member of Data Management and Analytics Department. Liaised with stakeholders across multiple LOBs to confirm gathered metadata. Collected metadata for tables/databases, establishing data mover solution in Teradata platform. Expressed stakeholder technological needs to tech lead (ETL) and development team members (ETL/Teradata). Facilitated communication between stakeholders and tech lead/development team. Coordinated analysis work related to DR implementation with onsite-offshore teams. Partnered with testing team for user acceptance testing.